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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashes

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga John99

elsie23
elsie23
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I can no longer use firefox because it crashes so often - multiple times. I've opened in safe mode and it crashes, and I've done (what I believe to be) a clean reinstall. Any help appreciated. It doesn't matter what application I'm using but I have noticed if there is video involved (youtube or other) it will definitely crash. Any help appreciated

I can no longer use firefox because it crashes so often - multiple times. I've opened in safe mode and it crashes, and I've done (what I believe to be) a clean reinstall. Any help appreciated. It doesn't matter what application I'm using but I have noticed if there is video involved (youtube or other) it will definitely crash. Any help appreciated

Krejt Përgjigjet (1)

John99
John99
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.