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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I can't download Firefox because of lost personal information from when it was accidentally deleted. Nothing on the web site helps. What can I do?

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga cor-el

sbreymaier
sbreymaier
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When I try to download Firefox, it downloads but won't open. An error pop-up says: Your Firefox profile cannot be loaded. It may be missing or inaccessible. On the web sire I found out how to locate it, but I can't download into the program. Why can't I just download the app and start again??

When I try to download Firefox, it downloads but won't open. An error pop-up says: Your Firefox profile cannot be loaded. It may be missing or inaccessible. On the web sire I found out how to locate it, but I can't download into the program. Why can't I just download the app and start again??

Krejt Përgjigjet (2)

ideato
ideato
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Hello sbreymaier, try to manually delete the profiles.ini file from firefox profile folder path to force firefox to create a new profile, so to be able to run firefox again.

see in the next link the Method 2: Manually delete the profiles.ini file for more information : https://support.mozilla.org/kb/how-run-firefox-when-profile-missing-inaccessible#firefox:win8:fx39

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/mozilla/firefox/