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Preview can't "Take A Screen Shot" in Mac Firefox

  • 4 përgjigje
  • 4 e kanë hasur këtë problem
  • 8 parje
  • Përgjigjja më e re nga FredMcD

stefanmaine
stefanmaine
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I have a MacBook with OS 10.10.4, Preview 8.0, and Firefox 40.0.3. At Google Maps, when I try to take a screen shot with Preview (File>Take A Screen Shot>From Selection ...) I get a popup "Screen shot can't be saved. Unable to capture desktop image." This is a new issue; I have taken map screenshots with Preview and Firefox many times, but not now. The problem is not the OS or Preview because the process works fine in Chrome.

I have a MacBook with OS 10.10.4, Preview 8.0, and Firefox 40.0.3. At Google Maps, when I try to take a screen shot with Preview (File>Take A Screen Shot>From Selection ...) I get a popup "Screen shot can't be saved. Unable to capture desktop image." This is a new issue; I have taken map screenshots with Preview and Firefox many times, but not now. The problem is not the OS or Preview because the process works fine in Chrome.

Zgjidhje e zgjedhur

It's not Firefox! Wandering around my laptop this morning, I finally stumbled on the answer: It's Trusteer Rapport, an IBM program that protects against malware, and that my bank urged me to install.

I went to my Mac's System Preferences>Trusteer Endpoint Protection, clicked on "Stop Rapport", then went back to Firefox>maps.google.com, and, when prompted, Preview took a Screen Shot just as it always has! Who knew?

Thank you all for your suggestions.

Lexojeni këtë përgjigje brenda kontekstit 👍 3

Krejt Përgjigjet (4)

FredMcD
FredMcD
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Are you using the web site software, or Firefox? What program?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that Firefox has a setting in the web developer toolbox settings to add a button to the toolbar of the Web Developer toolbox to take a full page screenshot.

The (default) file name is "Screen Shot yyyy-mm-dd at HH.MM.SS.png" and the file is saved to the Downloads folder.

You can right-click and select "Inspect Element" to open the Inspector (Firefox/Tools > Web Developer) and have access to the developer tools including the gear icon to access the toolbox settings and the "Take a fullpage screenshot" (camera) button once you have enabled this button.

If you need more options like a delay or saving the image to the clipboard then you can use the Developer toolbar and invoke the screenshot command.

  • A quick way to save a screenshot is to press the "s" and press the Tab key to accept the screenshot autocomplete suggestion.
  • For help about this command, use: help screenshot
stefanmaine
stefanmaine I zoti i pyetjes
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Zgjidhja e Zgjedhur

It's not Firefox! Wandering around my laptop this morning, I finally stumbled on the answer: It's Trusteer Rapport, an IBM program that protects against malware, and that my bank urged me to install.

I went to my Mac's System Preferences>Trusteer Endpoint Protection, clicked on "Stop Rapport", then went back to Firefox>maps.google.com, and, when prompted, Preview took a Screen Shot just as it always has! Who knew?

Thank you all for your suggestions.

FredMcD
FredMcD
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That was very good work. Well Done.