Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Amazon Prime Silverlight Error: 6036

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 15 parje
  • Përgjigjja më e re nga ChrisOfTheOT

ChrisOfTheOT
ChrisOfTheOT
more options

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run. After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting. AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh. There, did it again. Cheers, Chris

Krejt Përgjigjet (2)

philipp
philipp
  • Moderator
more options

hi, do you happen to use a windows 10 N-version? if so, please try to install the missing media components as described in Fix video and audio problems on Firefox for Windows N editions

ChrisOfTheOT
ChrisOfTheOT I zoti i pyetjes
more options

Hi Philipp - many thanks for the swift reply.

Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check!

Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so!

Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!)

Cheers,

Chris