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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox crashes

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga Eliz210

Eliz210
Eliz210
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Can't initiate Firefox. Crashes immediately without opening program. Have uninstalled previous version of Firefox, installed latest and updated Windows 10. Firefox will not open in Safe Mode either.

Report Crash ID: bp-af2c8b96-2f8e-4c17-82bb-40c2d2160707

Can't initiate Firefox. Crashes immediately without opening program. Have uninstalled previous version of Firefox, installed latest and updated Windows 10. Firefox will not open in Safe Mode either. Report Crash ID: bp-af2c8b96-2f8e-4c17-82bb-40c2d2160707

Zgjidhje e zgjedhur

This solved the problem. Thank you so much! I noticed that there were a number of pref-#.js files, probably from each time that Firefox had started to initialize and then crashed, (ie, pref-1.js, pref-2.js, etc.) I only deleted the main pref.js file and Firefox created a new one and was able to open without crashing. Thanks again.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (2)

philipp
philipp
  • Moderator
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hi Eliz210, can you try to navigate to your firefox profile folder and rename the file prefs.js that should be located there to something like oldprefs.js. please see if firefox is starting again afterwards...

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Eliz210
Eliz210 I zoti i pyetjes
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Zgjidhja e Zgjedhur

This solved the problem. Thank you so much! I noticed that there were a number of pref-#.js files, probably from each time that Firefox had started to initialize and then crashed, (ie, pref-1.js, pref-2.js, etc.) I only deleted the main pref.js file and Firefox created a new one and was able to open without crashing. Thanks again.