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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I cannot download any extensions and extensions and https://addons.mozilla.org/en-US/firefox/ page in not opening.

  • 4 përgjigje
  • 2 e kanë hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga Baran34

Baran34
Baran34
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I have "refreshed Firefox" as in the: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Then I wanted reinstall the extensions that I had been using but https://addons.mozilla.org/en-US/firefox/ is not opening properly, (please see the attachment).

And even if I reach the extension download page still I cannot download and a "failure to download" message occurs on my screen. (please see the second attachment)

I tried to uninstall and install again the Firefox, I have restarted my PC as well, still not working...

Could you help me solve this issue please?

Kind regards,

Baran

I have "refreshed Firefox" as in the: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Then I wanted reinstall the extensions that I had been using but https://addons.mozilla.org/en-US/firefox/ is not opening properly, (please see the attachment). And even if I reach the extension download page still I cannot download and a "failure to download" message occurs on my screen. (please see the second attachment) I tried to uninstall and install again the Firefox, I have restarted my PC as well, still not working... Could you help me solve this issue please? Kind regards, Baran

Zgjidhje e zgjedhur

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Have you an example of an add-on that is failing to download?

Baran34
Baran34 I zoti i pyetjes
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Hi Seburo,

Thanks for the reply.

The thing is I cannot download any of the extensions, plus sometimes it says "connection is not secure" even though when I try to access Google, or sometimes it is just like a blank page.

Please see the screenshots in the attachments.

Kind regards,

Baran

philipp
philipp
  • Moderator
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Zgjidhja e Zgjedhur

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Baran34
Baran34 I zoti i pyetjes
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philipp dedi ki

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Dear philipp,

Thank you! Just followed the way described in the article and it took only one minute to solve the problem. You have just saved me from other browsers. Thank you again. I owe you.

Cheers,

Baran