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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Thunderbird keeps giving "Not Responding".

  • 7 përgjigje
  • 8 e kanë hasur këtë problem
  • 12 parje
  • Përgjigjja më e re nga Wayne Mery

shamula
shamula
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After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

Ndryshuar nga Wayne Mery

Krejt Përgjigjet (7)

christ1
christ1
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What is your anti-virus software?

Note, 'not responding' is not the same as 'crashing'. It helps to use the correct terminology.

shamula
shamula I zoti i pyetjes
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Apparently, I didn't have any. My IT instructed me to download Malwarbytes.

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

shamula
shamula I zoti i pyetjes
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I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

Wayne Mery
Wayne Mery
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shamula said

I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

shamula , is it still good when it is not in safe mode? And you didn't change anything - only thing you did was start in safe mode?

shamula
shamula I zoti i pyetjes
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Could not get it into safe mode for some reason. It just seems that I need to open the program and let it sit for a while (weird) and then it operates okay. Seems to take a long time just after starting program to load messages and delete old ones. If I try to do anything during that time, the first like 20 minutes, that when it seizes up.

Wayne Mery
Wayne Mery
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Then I misunderstood - I thought you had successfully gotten safe mode.

Safe mode is the first step. Perhaps you will need assistance from someone so you can do https://support.mozilla.org/en-US/questions/1145906#answer-933545