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How to fix Pop Up not being displayed?

WomackChris
WomackChris
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I disabled the pop up blocker for a certain site (Sun Trust Enterprise Platform) that requires pop ups to function correctly. When I click the links that require pop ups, I see the pop up on my task bar as well as the image preview, but it when I try to click on it to display on the screen, nothing happens.

Thank you for the help,

I disabled the pop up blocker for a certain site (Sun Trust Enterprise Platform) that requires pop ups to function correctly. When I click the links that require pop ups, I see the pop up on my task bar as well as the image preview, but it when I try to click on it to display on the screen, nothing happens. Thank you for the help,

Krejt Përgjigjet (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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It sounds as though the window is opening either off the screen or behind something else. If you have a multi-monitor setup or extended desktop, you may have an idea of where to look for a missing window. Otherwise, it can be a bit of trial and error. I'm going to run through the usual suggestions for off-screen windows, although some popups do not allow these tricks to work.

Sometimes the main Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the thumbnail image floating above the Taskbar and choosing Maximize. Does that work?

One possible cause for this is when the file which stores window sizes and positions has become corrupted. You can remove that file and Firefox will return to standard window sizing/positioning.

Method #1: If you can get a maximized window:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then rename xulstore.json to something like xulstore-old.json just in case you need it later. If you see a file named localstore.rdf, it's obsolete and you can delete it so Firefox doesn't convert it at your next startup.

Start Firefox back up again. Do windows display normally again?

Method #2: If you cannot get a Firefox window at all:

Shut down Firefox by right-clicking the taskbar icon > Close Window or Close All Windows.

Using the Run dialog (windows key + R) or the Start menu search bar type or paste the following and press Enter to drill down to the Profiles folder: 

%APPDATA%\Mozilla\Firefox\Profiles

Here you may see one folder -- in which case, double-click into that -- or more than one folder -- in which case, double-click into what looks like the most recently updated.

Scroll down and rename xulstore.json to something like xulstore-old.json just in case you need it later. If you see a file named localstore.rdf, it's obsolete and you can delete it so Firefox doesn't convert it at your next startup.

Start Firefox back up again. Do windows display normally again?

Then, to turn different bars back on, you can use one of these methods to show the toolbar list and select the desired bars there:

To turn on the Menu Bar, Bookmarks Toolbar, or other bars, click it on the list.