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Firefox crashes

  • 4 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga philipp

mikegreenoff
mikegreenoff
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I attempted to open Firefox, only to be greeted with the crash popup. I uninstalled Firefox, reinstalled it and the same thing happened again, I can't open it in safe mode so what else could be causing the issue??

I attempted to open Firefox, only to be greeted with the crash popup. I uninstalled Firefox, reinstalled it and the same thing happened again, I can't open it in safe mode so what else could be causing the issue??

Zgjidhje e zgjedhur

hi, you're using security software from kaspersky + symantec on the same system and they are clashing. https://bugzilla.mozilla.org/show_bug.cgi?id=1335432

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (4)

Moses
Moses
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

mikegreenoff
mikegreenoff I zoti i pyetjes
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IGNORE: See next post

bp-0a9da34f-b273-4246-9578-01d681170801 bp-2d48fc0d-8430-4fb3-bb21-f47d61170418 bp-7c135b2a-7a7b-4aee-8d80-95f1e1170801 bp-8cd26a9e-ff40-4f77-b349-48cc11170801 bp-8eef940a-8121-4baf-8a00-d64e41170517

Ndryshuar nga mikegreenoff

mikegreenoff
mikegreenoff I zoti i pyetjes
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Error: Wrong Crash Reports sent. Correct ones are;

bp-1192e326-2cad-4069-9a43-aea641170801 bp-071bdc0d-39a0-4af5-a3f7-6c31a1170801 bp-0a9da34f-b273-4246-9578-01d681170801 bp-82a3e34c-73e0-435e-9397-ecc9f1170801 bp-27c79964-f11b-41ae-826e-c2a390170801

philipp
philipp
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Zgjidhja e Zgjedhur

hi, you're using security software from kaspersky + symantec on the same system and they are clashing. https://bugzilla.mozilla.org/show_bug.cgi?id=1335432