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Squarespace support pages will not load

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Shadow110

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While using Squarespace, none of the support/help pages are available--they just come up blank. I disabled add-ons on Firefox, which did not help. Contact with Squarespace indicates it is a Firefox issue. Internet Explorer works fine. Any ideas on how to access Squarespace help? Thanks.

While using Squarespace, none of the support/help pages are available--they just come up blank. I disabled add-ons on Firefox, which did not help. Contact with Squarespace indicates it is a Firefox issue. Internet Explorer works fine. Any ideas on how to access Squarespace help? Thanks.

Krejt Përgjigjet (1)

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They are fine for me. Also fine coming in from google search. Please clear cookies and cache and then make a exemption for cookies from them.

If can see this page of theirs :

Nothing much here on them at all as they have a dedicated forum for Firefox Issues :

Try : Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

If Profile tested and there was no issues Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested .....

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.