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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Cannot access the a/v for my online class. Firefox updated yesterday.

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga patriciarw

patriciarw
patriciarw
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I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

Zgjidhje e zgjedhur

Thank you Fred McD!! It worked!

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

patriciarw
patriciarw I zoti i pyetjes
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Thank you! Will give this a try in the morning , with the next class, and will post results here.

patriciarw
patriciarw I zoti i pyetjes
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Zgjidhja e Zgjedhur

Thank you Fred McD!! It worked!