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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Yesterday, Firefox downloaded a new version. After startup this morning I got the message "couldn't load XPCOM." Firefox will not load.

  • 4 përgjigje
  • 2 e kanë hasur këtë problem
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  • Përgjigjja më e re nga cor-el

numchuck
numchuck
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Yesterday Firefox downloaded an updated version. While my computer was installing it this morning I got the message: couldn't load XPCOM. I use Windows 7 home version.

Yesterday Firefox downloaded an updated version. While my computer was installing it this morning I got the message: couldn't load XPCOM. I use Windows 7 home version.

Krejt Përgjigjet (4)

philipp
philipp
  • Moderator
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hi, does it help if you download the full installer from https://www.mozilla.org/en-US/firefox/all/ and run the setup again?

numchuck
numchuck I zoti i pyetjes
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Will I lose my bookmarks when I reinstall Firefox or is there a way to save the bookmarks?

James
James
  • Top 25 Contributor
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The settings are not in the Firefox program folder but in a separate place. You can backup your Profiles just in case though.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

cor-el
cor-el
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  • Top 10 Contributor
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An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.