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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

the emails in my inbox will not open but the ones in subfolders will

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga christ1

joseph-rowland
joseph-rowland
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when I try to open emails that are in my main inbox they will open but show no contents. The emails that are in subfolders will open normally. The emails that I have received after an email supposedly from Docusign I can open, but all the emails before that will not open.

when I try to open emails that are in my main inbox they will open but show no contents. The emails that are in subfolders will open normally. The emails that I have received after an email supposedly from Docusign I can open, but all the emails before that will not open.

Krejt Përgjigjet (1)

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird