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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I have downloaded Firefox on Windows 7 but it will not work. It was working previously but has now stopped.

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Shadow110

noelandDel
noelandDel
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Without any warning messages being displayed, Firefox which we have used for years successfully has just stopped working. I have uninstalled it twice and each time reinstalled the latest version from the download website. However each time even with the new version installed it comes up and says a previous version is running (which we cannot see) and this must be closed first.

On running it simply puts up a "New Tab" screen with nothing in it. I have run my installed Antivirus program twice and it has reported no issues.

I do not know what to do next.

Without any warning messages being displayed, Firefox which we have used for years successfully has just stopped working. I have uninstalled it twice and each time reinstalled the latest version from the download website. However each time even with the new version installed it comes up and says a previous version is running (which we cannot see) and this must be closed first. On running it simply puts up a "New Tab" screen with nothing in it. I have run my installed Antivirus program twice and it has reported no issues. I do not know what to do next.

Zgjidhje e zgjedhur

Hi, Please open Windows Task Manager, once open click on any Firefox running processes and End them.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Shadow110
Shadow110
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Zgjidhja e Zgjedhur

Hi, Please open Windows Task Manager, once open click on any Firefox running processes and End them.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.