Sign-on to FF account if you have lost authenticator/recovery codes
I have access to my FF password and email but can't access the autheticator app [new phone]. I didn't write my recovery codes at the time I set up the extra security features. Now, I cannot sign-on to my FF account as I have neither the authenticator code or recovery code.
Is there a fix for this?
I made this new FF account to ask this question. The old account has all my bookmarks etc.
Thank you.
Zgjidhje e zgjedhur
You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.
You will have to create a new account with another email address and data stored in the old account is lost.
- https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication
- https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication
- https://support.mozilla.org/en-US/kb/how-do-i-know-status-my-sync
Krejt Përgjigjet (2)
Zgjidhja e Zgjedhur
You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.
You will have to create a new account with another email address and data stored in the old account is lost.
Thank you