STARTTLS issue
Hi everyone,
Here is the error message:
Error message; An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp-mail.outlook.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider.'
I posted the same issue a few weeks ago but it seems to keep happening.
Receiving email seems to be OK.
Any advice welcomed!
Dave
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daveblackburn said
Thanks for the feedback. Yeah somethings not right.
It sure is, you are still using startTLS instead of the correct setting. Change that to SSL/TLS. It is not the same thing as STARTTLS. Even if the Microsoft people do not understand that from what you have said.
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The usual hotmail/live/outlook.com outgoing server is smtp.office365.com on port 587, STARTTLS security, authentication = normal password, User Name = email address. Do you have 2-step verification on the account or connect through a VPN?
Thanks for that, I seem to have resolved the issue!
Hmmm, still getting the same problem.
I've attached screenshots.
"Do you have 2-step verification on the account or connect through a VPN?" - Definitely not VPN, how do I know if it's a 2 step verification?
Thanks again!
If you have 2-step, it will be shown in the webmail's account settings. The server definitely supports STARTTLS, but since this is a domain account instead of a regular outlook.com account, it may be an Exchange account, or require SMTP to be enabled; check with your webhost. Also, you might have a security app that is interfering with the connection.
Thanks for the feedback.
Yeah somethings not right. I just had tech support on the phone, from Microsoft 365 - and we got it going on "Mail Bird". But the same settings still didnt work for Thunderbird :-(
Sucks, but appreciate your efforts.
I believe Mailbird has built-in support for Exchange accounts, whereas TB requires an add-on such as Owl.
Zgjidhja e Zgjedhur
daveblackburn said
Thanks for the feedback. Yeah somethings not right.
It sure is, you are still using startTLS instead of the correct setting. Change that to SSL/TLS. It is not the same thing as STARTTLS. Even if the Microsoft people do not understand that from what you have said.