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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

need to change my email but do not have access to old email

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga spipes1

sacredspirit
sacredspirit
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I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

Krejt Përgjigjet (2)

yChoon
yChoon
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Unfortunately there is no solution to your problem. Please refer to this page.

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_i-no-longer-have-access-to-my-firefox-account-email-address

spipes1
spipes1
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I just had a similar problem with a hacked email and not able to receive the 2 step security number. If you didn't set up 2 set authentication and you have a VPN turned on, try turning off your VPN and see if you can access your Firefox settings. - Evidently, Firefox recognizes VPNs and blocks you until your enter the 2 step code, or turn off your VPN.

If this helps, take a moment to open your settings add a secondary email, then click to make it primary and make sure you're settings are otherwise up to date.