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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

2FA Encrypted account forgotten password

  • 2 përgjigje
  • 1 e ka hasur këtë problem
  • 19 parje
  • Përgjigjja më e re nga PsYAuM

PsYAuM
PsYAuM
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I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

Krejt Përgjigjet (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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If there are issues with accessing a Firefox account that has 2FA enabled then your only option is to create a new account with another email address. Unfortunately there is no workaround possible for security reasons.

PsYAuM
PsYAuM I zoti i pyetjes
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cor-el said
If there are issues with accessing a Firefox account

Thankfully i am not locked out of Firefox. I was able to disable 2FA on account. But i can't create a new 2FA whilst there is a locked token linked to Firefox. Seeing as i can do all security measure requirements to confirm the account is mine and i still have full access to my account i need Mozilla to delete the 2FA token as whilst i have one locked on my account i am unable to create a new 2FA with my current telephone number. Obviously i don't wish to change telephone number. So is it possible to have the 2FA deleted by Mozilla?