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Thunderbird Search doesn't work properly, help!

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 2187 parje
  • Përgjigjja më e re nga sfhowes

serena.lewis
serena.lewis
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I'm searching for a specific email, it has a certain word in it.

When I use the search tool and type that very unique word, it shows shows 39 messages that contain that word. But when I click "show results as list", and view it by unthreaded, it now only shows 35 emails and of course, that specific email I need isn't in the list.

YET....I can see it in the previous search but only because I knew to click on that specific email (AKA someone emailed me, it had that word in the subject line, and I replied back. Their original email is missing from the list of 35 emails, I just happened to be able to find it a slow and backwards way).

Sorry this is hard to explain, but the search tool doesn't work properly and this is causing frustration for me at work!!

I'm searching for a specific email, it has a certain word in it. When I use the search tool and type that very unique word, it shows shows 39 messages that contain that word. But when I click "show results as list", and view it by unthreaded, it now only shows 35 emails and of course, that specific email I need isn't in the list. YET....I can see it in the previous search but only because I knew to click on that specific email (AKA someone emailed me, it had that word in the subject line, and I replied back. Their original email is missing from the list of 35 emails, I just happened to be able to find it a slow and backwards way). Sorry this is hard to explain, but the search tool doesn't work properly and this is causing frustration for me at work!!

Zgjidhje e zgjedhur

You appear to be using Global Search, so if it's not working, a database rebuild might help:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

If you know the account or folder with the message, consider Classic Search, Ctrl+Shift+F, or for a single folder try the Quick Filter Bar, Ctrl+Shift+K (type the query and then click the filter buttons).

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sfhowes
sfhowes
  • Top 10 Contributor
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Zgjidhja e Zgjedhur

You appear to be using Global Search, so if it's not working, a database rebuild might help:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

If you know the account or folder with the message, consider Classic Search, Ctrl+Shift+F, or for a single folder try the Quick Filter Bar, Ctrl+Shift+K (type the query and then click the filter buttons).