Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Deleting email messages causes crash

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga sfhowes

peavy
peavy
more options

When I try to highlight a range of messages, Thunderbird crashes. For example, if I highlight an email, then click Shift, then click the end of the range of emails I want to highlight, Thunderbird used to highlight the entire range. With the update I received today (10/22/2021), though, as soon as I click on the last element of the range, Thunderbird crashes.

When I try to highlight a range of messages, Thunderbird crashes. For example, if I highlight an email, then click Shift, then click the end of the range of emails I want to highlight, Thunderbird used to highlight the entire range. With the update I received today (10/22/2021), though, as soon as I click on the last element of the range, Thunderbird crashes.

Krejt Përgjigjet (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

In the meantime, try running TB in safe/troubleshoot mode (hold Shift when launching TB).

peavy
peavy I zoti i pyetjes
more options

"Post a crash ID from Help/More Troubleshooting, Crash Reports." There are no crash reports recorded. Even though I crashed it several times. But thank you for responding. I am going to follow your other suggestion, of running it in safe/troubleshoot mode in the meantime. I notice that highlighting a range of messages, for example, seems to work in troubleshoot mode. Thank you! Paul

sfhowes
sfhowes
  • Top 10 Contributor
more options

If it doesn't crash in safe/troubleshoot mode, it's usually either an incompatible extension or theme, or a hardware acceleration issue, or a broken layout. If acceleration is enabled in normal mode in Preferences/General/Indexing, disable it, restart TB, and see if it still crashes. If that doesn't help, launch in safe mode, 'Reset toolbars & controls', 'Make changes & restart'.