Please explain the problem in detail&#46; What happens? What is/are the exact error message(s) ? In the address bar, type '''about:crashes'''<enter>&#46; '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them&#46; '''The crash report is several pages of data&#46; We ''' '''need the report numbers to see the whole report&#46; ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them&#46; Now go to the reply box and paste them in&#46; Please, '''Do not post a screenshot ! ! ''' ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support