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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

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  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga merrittrh

merrittrh
merrittrh
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For many years I have used Firefox and would check lottery ticket numbers on the New York State Lottery web site. A few days ago it became a problem. I can get to the web site but then when you click an icon to go to a particular game to check the numbers nothing happens. When i tried to click on the FAQs icon or just get to the menu to find their contact inf, none of that worked either. I found an old copy of IE11 on my computer and connected with that and it worked. I contacted the NY Lottery web site via email and they said they didn't change anything.

Is there an issue with a recent Firefox update?

Ron

For many years I have used Firefox and would check lottery ticket numbers on the New York State Lottery web site. A few days ago it became a problem. I can get to the web site but then when you click an icon to go to a particular game to check the numbers nothing happens. When i tried to click on the FAQs icon or just get to the menu to find their contact inf, none of that worked either. I found an old copy of IE11 on my computer and connected with that and it worked. I contacted the NY Lottery web site via email and they said they didn't change anything. Is there an issue with a recent Firefox update? Ron

Zgjidhje e zgjedhur

You could try clearing the cache or deleting cookies and settings. If that doesn't work, try the last two articles linked below.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

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Krejt Përgjigjet (2)

Terry
Terry
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Zgjidhja e Zgjedhur

You could try clearing the cache or deleting cookies and settings. If that doesn't work, try the last two articles linked below.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

merrittrh
merrittrh I zoti i pyetjes
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Thank you Terry.

the second item "Clear Cookies and site data for current website" did the trick

It did say it was clearing data for the ny.gov web site which makes me nervous because I also use other parts of ny.gov such as the sales tax section. We'll see if it affects anything else, just was wanted to get the Lottery pages.

I'll think positive for now.