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Android app freezes and restarts the device

  • 8 përgjigje
  • 1 e ka hasur këtë problem
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  • Përgjigjja më e re nga MBalza

MBalza
MBalza
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After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes. 

It is possible to close it from the drawer and restart it after a while. The problem always recurs.

Sometimes the phone also reboots itself. Approximately once every 5/10 freezes.

The problem does not seems dependent on updates, add-ons or other phone options.

The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app.

Device: Pixel 6a

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes. It is possible to close it from the drawer and restart it after a while. The problem always recurs. Sometimes the phone also reboots itself. Approximately once every 5/10 freezes. The problem does not seems dependent on updates, add-ons or other phone options. The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app. Device: Pixel 6a

Krejt Përgjigjet (8)

Paul
Paul
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Hi

I strongly recommend that you open the Android Settings app, select Applications and clear the cache (not data) from the other apps on your Android device - not just Firefox.

Does this help?

MBalza
MBalza I zoti i pyetjes
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I tried again to clear the cache from all installed apps.

There is no significant difference. After 1 hour of using the browser it crashed again.

Paul
Paul
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If you type about:crashes into the address bar, a page should open.

Please can you select the most recent Socorro link and copy and paste the address of the page into a reply to this thread.

MBalza
MBalza I zoti i pyetjes
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from the about:crashes page there is only one entry, I replicated the freeze and copied it:


d3bf6e25-a393-4965-9cae-8d299202ca1d java.lang.UnsatisfiedLinkError: No implementation found for boolean org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(android.view.Surface) (tried Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned and Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned__Landroid_view_Surface_2)

java.lang.UnsatisfiedLinkError: No implementation found for boolean org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(android.view.Surface) (tried Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned and Java_org_mozilla_gecko_SurfaceViewWrapper_isSurfaceAbandoned__Landroid_view_Surface_2) at org.mozilla.gecko.SurfaceViewWrapper.isSurfaceAbandoned(Native Method) at org.mozilla.geckoview.GeckoView$Display.acquire(GeckoView.java:10) at org.mozilla.geckoview.GeckoView.setSession(GeckoView.java:10) at mozilla.components.browser.engine.gecko.GeckoEngineView.render(GeckoEngineView.kt:9) at mozilla.components.feature.session.engine.EngineViewPresenter$start$1$3.emit(EngineViewPresenter.kt:16) at mozilla.components.support.ktx.kotlinx.coroutines.flow.FlowKt$ifAnyChanged$$inlined$filter$1$2.emit(Emitters.kt:19) at mozilla.components.feature.session.engine.EngineViewPresenter$start$1$invokeSuspend$$inlined$map$1$2.emit(Emitters.kt:7) at kotlinx.coroutines.flow.FlowKt__ChannelsKt.emitAllImpl$FlowKt__ChannelsKt(Channels.kt:14) at kotlinx.coroutines.flow.FlowKt__ChannelsKt$emitAllImpl$1.invokeSuspend(Channels.kt:1) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:4) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:18) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loopOnce(Looper.java:201) at android.os.Looper.loop(Looper.java:288) at android.app.ActivityThread.main(ActivityThread.java:7870) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003) Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@330b7b3, Dispatchers.Main]

Paul
Paul
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Hi

Please can you supply the address of the website that opens when you view that crash report.

MBalza
MBalza I zoti i pyetjes
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The page has no accessible menu, including the URL bar. Long press and other inputs do not open any menu. (See attached screenshot)

The only interaction is a "Share" link with the code pasted above.

If I try to share the content with Firefox I'm redirected to this page:

http://org.mozilla.gecko.surfaceviewwrapper.issurfaceabandoned(android.view.surface)/

which does not exist.

I'm not sure if this is the information you were looking for.

Paul
Paul
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There is no Socorro link..?

MBalza
MBalza I zoti i pyetjes
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What I see is the screenshot I shared in the previous post.

Trying to find out what this Socorro link is and should look like I stumbled upon this thread on GitHub .

If I got it correctly, this link is generated only if you are prompted to send a message to Firefox after a crash and press that button. If I try to test with about:crashparent I see a message that never appeared on my device. After Firefox freezes I get the standard android message to wait or close the application or the system restarts.

Could the missing Socorro link courses by the absence of a Firefox report prompt?