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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I can't access my accounts.

  • 3 përgjigje
  • 0 e kanë hasur këtë problem
  • 5 parje
  • Përgjigjja më e re nga Terry

Darkniz
Darkniz
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When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

Ndryshuar nga Darkniz

Krejt Përgjigjet (3)

techguy150
techguy150
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If you're still unable to log in or verify your account, try creating another Firefox account with a different email address.

Darkniz
Darkniz I zoti i pyetjes
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I did.. I'm using it on here... I don't understand why I can't reset it with my e-mail like every other service. it's like Mozilla want hackers to keep peoples accounts.

Terry
Terry
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Darkniz said
<snip>I don't care if I lose my passwords that are synced to my account<snip>

'Sync' isn't a backup service.

I don't use 2FA either. Here are some links which may help.

https://support.mozilla.org/en-US/kb/suspicious-activity-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys