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There is no process for changing my Mozilla donation payment card

  • 1 përgjigje
  • 0 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga david

Bob Volpe
Bob Volpe
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I need to change the credit card that is on file for charging my monthly $5.00 donation. The system's current logic pattern has no easy, visible way to do this.

Several days ago, I made an inquiry about my problem. This is my second inquiry in about 3 days. Today, I received another notice that I needed to make this change. Here's the text of each of the messages from Mozilla:

We couldn’t process your monthly recurring donation

We’re emailing to notify you that your monthly recurring donation did not go through. This typically happens when your card expires or your card number changed for some reason.

Your contribution is extremely important to our organization, and we’re hoping that you could update your payment information so that it can continue to help us. To update your information, simply click the link below and enter your new payment method details.

– Your friends at Mozilla Foundation.

Frequency: monthly

Recurring Amount: $5.00 USD

Recurring ID: RRPLMRVN

Update my payment details Contact us with any questions 

***********************************************************************************

I have yet to receive an acknowledgement that my i uoy nanquiry is in your queue for repair.please acknowlwdge receipt of mu inquiry and add such a change to your software too?

Bob Volpe

I need to change the credit card that is on file for charging my monthly $5.00 donation. The system's current logic pattern has no easy, visible way to do this. Several days ago, I made an inquiry about my problem. This is my second inquiry in about 3 days. Today, I received another notice that I needed to make this change. Here's the text of each of the messages from Mozilla: ************************************************************************************** We couldn’t process your monthly recurring donation We’re emailing to notify you that your monthly recurring donation did not go through. This typically happens when your card expires or your card number changed for some reason. Your contribution is extremely important to our organization, and we’re hoping that you could update your payment information so that it can continue to help us. To update your information, simply click the link below and enter your new payment method details. – Your friends at Mozilla Foundation. Frequency: monthly Recurring Amount: $5.00 USD Recurring ID: RRPLMRVN Update my payment details Contact us with any questions *********************************************************************************** I have yet to receive an acknowledgement that my i uoy nanquiry is in your queue for repair.please acknowlwdge receipt of mu inquiry and add such a change to your software too? Bob Volpe

Krejt Përgjigjet (1)

david
david
  • Top 10 Contributor
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Thank you for being a loyal Thunderbird user. While we can't help you (management doesn't let us touch the money...) the place that can help you is here: https://give.thunderbird.net/en-US/help/ Thank you again.