Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Can't send messages

  • 1 përgjigje
  • 0 e kanë hasur këtë problem
  • Përgjigjja më e re nga Toad-Hall

jmcarp43
jmcarp43
more options

I recently upgraded my computer and re-installed Thunderbird with my several e-mail accounts. Somewhere, while setting up my various accounts, I used a comma (,) instead of a dot (.) in the account name; i.e. cxxx,xx@comcast.net instead of cxxx.xx@comcast.net. Now, when I try to send a message from that account I get the error message shown below. Receiving messages is not affected. My equipment is a Dell Optiplex 7010, 13th generation i7 CPU (x64), 16 Gb RAM, Windows 11 Pro, Thunderbird 128.1.1esr (64-bit). I cannot find a location or means to correct the comma vs. dot error anywhere in my Comcast account or in Thunderbird. What do you suggest? Thanks... Jim <jmcarp43@gmail.com>

Error message (can't send full screen shot):

Login to server smtp.comcast.net with username carp,jm@comcast.net failed.

I recently upgraded my computer and re-installed Thunderbird with my several e-mail accounts. Somewhere, while setting up my various accounts, I used a comma (,) instead of a dot (.) in the account name; i.e. cxxx,xx@comcast.net instead of cxxx.xx@comcast.net. Now, when I try to send a message from that account I get the error message shown below. Receiving messages is not affected. My equipment is a Dell Optiplex 7010, 13th generation i7 CPU (x64), 16 Gb RAM, Windows 11 Pro, Thunderbird 128.1.1esr (64-bit). I cannot find a location or means to correct the comma vs. dot error anywhere in my Comcast account or in Thunderbird. What do you suggest? Thanks... Jim <jmcarp43@gmail.com> Error message (can't send full screen shot): Login to server smtp.comcast.net with username carp,jm@comcast.net failed.

Krejt Përgjigjet (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re Error message (can't send full screen shot):

How to create an image of what you see on monitor. Use the 'prt scr' key on keyboard. Open a simple image program like Paint Use Ctrl+V to put screendump into Paint - edit as required and save as a jpeg image file in a suitable eay to locate place eg: desktop Then in this forum use the Add images 'Browse' button to locate the saved jpg image file and clickon Open to upload.


The error message says : Login to server smtp.comcast.net with username carp,jm@comcast.net failed. The bit that says the server name - it says smtp meaning you are trying to send an email when it fails.

So you have to check the smtp setting you have for comcast account.

  • In 'Account Settings'
  • Scroll to bottom of left pane and look below Local Folders.
  • You will see 'Outgoing Server (SMTP)' - click on it.
  • On the right it will show you a list of all your outgoing servers.
  • Each mail account/email address will have it's own smtp server specifically for that email address.
  • starting at the top of the list, select each one in turn until you find the one that has the incorrect 'User Name' -
  • click on 'Edit'

Edit the following:

  • Description: Enter the full correct email address which should be the same as the 'User name' - this means you use that description to check the account is using the correct smtp.
  • User Name: edit the email address so it is corrected.
  • click on OK

Now check that mail account is using that smtp.

  • In Account Settings
  • In left pane - select the account name for the carp.jim comcast mail account
  • Look bottom right for it's Outgoing Server SMTP - it should display what you entered in the 'Description' field.
  • If yes it's using the correct one, then that's ok.
  • If no, it's pointing to something else then clickon the drop down and select the correct one where Description matches name/email address of account.

NOTE- DO NOT click on the 'Edit SMTP_Server' button or you may edit the wrong smtp - leave it alone :)

Finally exit Thunderbird. Wait a few moments for background preocess to complete and then restart Thunderbird. This ensures all updated information has been copied into preference files.

Ndryshuar nga Toad-Hall

E dobishme?

Bëni një pyetje

Duhet të bëni hyrjen te llogaria juaj që t’i përgjigjeni postimeve. Ju lutemi, filloni me një pyetje të re, nëse nuk keni ende një llogari.