What happens when you right click?

Hi, right click gives me the selections - add, delete, rename. They are not greyed out. When I click on them, nothing happens. If I click to add a subfolder, no subfolder is added. I checked around to see if, for some reason, it gets added somewhere else - another folder, junk, sent - but, nowhere to be found. This problem started only in the last couple weeks.

Do Help > Troubleshoot Mode. If it still reproduces please check Error Console at ctrl+shift+J for warnings and errors.

Trouble shoot didn't improve the situation. Here is the image capture of the error messages. I don't know enough to evaluate it.

Would removing the program and then reinstalling work?

Hi, I am still hoping for an answer here.

I reinstalled the program and used the same file as before. Same problem. I also checked the error logs and this set came up.

Is there a solution to this. I note that others have recently had similar issues and there doesn't seem to be a solution or answer.

I also note that someone suggested in another forum that the junk folders need to be properly set up. I have do so. I have no extensions, nor addons.

A fair chance your issue is related to https://bugzilla.mozilla.org/show_bug.cgi?id=1911225 which should be fixed by https://bugzilla.mozilla.org/show_bug.cgi?id=1911951 in 128.2.3.

Did you update?

My release is 128.2.3esr (64-bit). It is the latest. I checked the references. The first reference describes the problem. They second "fix" seems to refer to another problem. That said, I am not a programmer and don't entirely understand the flow of the solution.

Is there a way to download the TB version before the 128.0 updates. I can wait until TB fixes the bug. I note that there is a reference to a 131.0 beta version.

Hi, hoping to solve this. Is there a Mozilla site where I can download a previous version of TB until this issue is addressed. It seems that others have had the same problem.

I also have this problem. When I do the "ctrl + shift + J" this is the result.

This totally fixed my problem:

https://support.mozilla.org/en-US/questions/1457371

Make sure all email accounts that have "Enable adaptive junk mail controls for this account" checked also have "Move new junk messages to:" checked and select the folder for that account.

This totally fixed my problem: https://support.mozilla.org/en-US/questions/1457371 Make sure all email accounts that have "Enable adaptive junk mail controls for this account" checked also have "Move new junk messages to:" checked and select the folder for that account.

So in settings you changed it from the first radio button to the second radio button? Or changed the folder name?

Hi, thank you but there are two separate questions here. I don't have a junk setup problem.

My issue still remained after a month. As this was critical to managing my business, I moved to emClient.

Thunderbird does need to address this.