There is no ticket here with a number of 1844024

The free to download and use Thunderbird product does not have a direct ticket support system here as only the subscription based products do like for example Mozilla VPN. Perhaps you posted in the wrong product section by accident in looking for Thunderbird support help. In your other thread you think this is a ticket system when it is a thread in the Thunderbird product support section of this community support forum https://support.mozilla.org/en-US/questions/ as you can see other threads for Thunderbird at https://support.mozilla.org/en-US/questions/thunderbird?show=all Anyways you have a thread going at https://support.mozilla.org/en-US/questions/1469177