Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Thunderbird crashes upon startup after Windows 11 unexpected shutdown

  • 3 përgjigje
  • 0 e kanë hasur këtë problem
  • Përgjigjja më e re nga sfhowes

gary217
gary217
more options

Hello, Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time. The latest report ID is: bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107

I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails.

Thank you for any guidance you can provide.

Hello, Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time. The latest report ID is: bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107 I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails. Thank you for any guidance you can provide.

Krejt Përgjigjet (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

It looks like this is fixed in 128esr and should appear soon in the next point release:

https://bugzilla.mozilla.org/show_bug.cgi?id=1924623

E dobishme?

gary217
gary217 I zoti i pyetjes
more options

I installed 128.4.3esr (64-bit) and the issue still exists. Is it possible to troubleshoot further? Thanks.

E dobishme?

sfhowes
sfhowes
  • Top 10 Contributor
more options

As I read the bug, the fix has only been added to Firefox 128esr and not yet even in TB beta, so it will be a while before it's in a TB release.

If it's not crashing with the new profile, I suggest copying the local mail mbox files in the old profile to the Mail/Local Folders location of the new one, and also copying abook.sqlite and history.sqlite, the two default address books.

E dobishme?

Bëni një pyetje

Duhet të bëni hyrjen te llogaria juaj që t’i përgjigjeni postimeve. Ju lutemi, filloni me një pyetje të re, nëse nuk keni ende një llogari.