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Back up issue

  • 1 përgjigje
  • 0 e kanë hasur këtë problem
  • Përgjigjja më e re nga TechHorse

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Hi,

I had to update my PC due to some issue, and I forgot mozilla account password so I had to do forgot password. But after that all my saved data in the same mozilla account has been removed and now I am in big trouble.

Can you please help me on this and give me my old data back. If you have any kind of security questions please do not hesitate to contact me.

But give me my data back.

Thank you.

Hi, I had to update my PC due to some issue, and I forgot mozilla account password so I had to do forgot password. But after that all my saved data in the same mozilla account has been removed and now I am in big trouble. Can you please help me on this and give me my old data back. If you have any kind of security questions please do not hesitate to contact me. But give me my data back. Thank you.

Krejt Përgjigjet (1)

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apsolution27, this has come up before and unfortunately I do not think that there is any way to recover data that has been deleted from the Sync server.

However, you might be able to recover data that still exists in local files on your hard drive, Although it is best to attempt this sooner rather than later.


you might be able to restore bookmarks from Firefox's own backups. See the "Restoring from backups" section here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

If that doesn't help, here's something else to try: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update


Also, sometimes missing passwords can be retrieved using the logins-backup.json file in the Profile folder on the hard drive.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

To attempt password recovery:

  1. open your Profile folder on the hard drive
  2. close Firefox if it is running
  3. move logins.json to a backup folder
  4. copy logins-backup.json to a backup folder
  5. in the profile folder, rename logins-backup.json to logins.json
  6. restart Firefox

If this doesn't work then you can always exit Firefox and then restore the original two files.

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