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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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When creating sync account, CAPTCHA bugged, account locked

  • 1 përgjigje
  • 5 e kanë hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga jsbiff

jsbiff
jsbiff
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I downloaded the Sync Add-On for FF 3.6.13 (Win Vista 32-bit), and went through the setup wizard to create a new sync account on the 'official' sync server.

The wizard got to a screen where there was a heading to the effect of "Prove you are not a robot", at which point I suppose a CAPTCHA was *supposed* to load, but it NEVER DID. So, since I couldn't enter the CAPTCHA, because it never loaded, and I couldn't proceed, I canceled the setup wizard, and tried to start over.

But, now my account seems to be locked. I can't create a new account with the same email address, can't reset the password, and can't login to Sync.

How do I get my account unlocked?

I downloaded the Sync Add-On for FF 3.6.13 (Win Vista 32-bit), and went through the setup wizard to create a new sync account on the 'official' sync server. The wizard got to a screen where there was a heading to the effect of "Prove you are not a robot", at which point I suppose a CAPTCHA was *supposed* to load, but it NEVER DID. So, since I couldn't enter the CAPTCHA, because it never loaded, and I couldn't proceed, I canceled the setup wizard, and tried to start over. But, now my account seems to be locked. I can't create a new account with the same email address, can't reset the password, and can't login to Sync. How do I get my account unlocked?

Krejt Përgjigjet (1)

jsbiff
jsbiff I zoti i pyetjes
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Ok, I got this figured out. I had tried doing the "create account" again, but it was complaining that the 'new password cannot be the same as the current password', which, when creating a 'new' account doesn't seem to make much sense. *However*, I was able to get it to proceed with creating a new account if I just entered a brand new password.

When I got to the CAPTCHA screen again, it again had a basically empty window, but this time I waited longer (a minute or two), and *eventually* the CAPTCHA loaded.

If the CAPTHCA is taking a long time to load, you need to give users some sort of feedback in the User Interface that it's still trying to load the CAPTCHA. It just looks like a broken interface, from a user perspective.