Do you trigger the popup by clicking something? If so, you can use a setting that allows Firefox to open a popup only if something is clicked, but not if the popup is spontaneous. In about:config, add this setting: dom.disable_open_click_delay - I use 3000, which is 3 seconds. The response is allowed if it happens within 3 seconds.

To open Pop-up Blocker Exceptions dialog, do one of the following *click Firefox button > Options > Options > Content > Exceptions *if using the Menu Bar, click Tools > Options > Content > Exceptions *HOLD down the ALT key while typing the keyboard characters TO, click on "Content" at the top, click on "Exceptions" to the right of "Block pop-up windows" On the Exceptions dialog *enter the site name at the top, *click "Allow" *then click "Close", to close the Exceptions dialog *then click OK, to close the Options window Try to reload the site. See: https://support.mozilla.com/en-US/kb/Pop-up%20blocker#w_pop-up-blocker-settings <br /> -------------------------- <br /> '''You need to update the following.''' The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question. *Adobe PDF Plug-In For Firefox and Netscape "9.4.0" *Shockwave Flash 10.1 r102 *Next Generation Java Plug-in 1.6.0_25 for Mozilla browsers #'''''Check your plugin versions''''' on either of the following links': #*http://www.mozilla.com/en-US/plugincheck/ #*https://www-trunk.stage.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #*There are plugin specific testing links available from this page: #**http://kb.mozillazine.org/Testing_plugins #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded. #**Use either of the links below: #***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")'' #***''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/ #*After the installation, start Firefox and check your version again. #'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version. #*Download and SAVE to your Desktop so you can find the installer later #*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below #*After download is complete, exit Firefox #*Click on the installer you just downloaded and install #**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator" #*Start Firefox and check your version again or test the installation by going back to the download link below #*'''Download and information''': http://www.adobe.com/software/flash/about/ #**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE) #**Use IE to go to the above site to update the IE ActiveX #*'''Download Manual installers'''. #**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #**Note separate links for: #***Plugin for Firefox and most other browsers #***ActiveX for IE #'''Update the [[Java]] plugin''' to the latest version. #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE) #**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed. #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions #*Java Test: http://www.java.com/en/download/help/testvm.xml