Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

option to create new sync key is missing

  • 1 përgjigje
  • 6 e kanë hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga Ibai

rboehmer
rboehmer
more options

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do

But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

Krejt Përgjigjet (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Unfortunately there's no option to recover your key so you could access your previous data. If you create a new Sync Key you will lost your previously synced data.

The path to get the key has changed a little bit and the article you are pointing is not totally updated. I'm going to review it with the right steps:

1- On the menu bar, click on the Firefox menu and select Preferences... 2- Click on the Sync tab. 3- Click Set up Firefox Sync and a new window will open. 4- Under I already have a Firefox Sync account, click Connect 5- Click I don't have the device with me 6- Enter your account email address and password 7- Click on "I've lost my other device" 8- A new Sync Key will be made for you. Please take a moment to print it out or save it on your computer. Then click Change Sync Key