Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

I've downloaded ff 7.01, but it won't install after extraction. Just goes away.

  • 4 përgjigje
  • 13 e kanë hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga annast

more options

Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

Krejt Përgjigjet (4)

more options

Where did you download from? Please go to http://www.mozilla.org/en-US/firefox/new/ and re-download the installer and post back with what happens.

If that doesn't work, the next step would be to see if your av software is interfering with the install

more options

Thank you for your reply. I was directed to mozilla by a window that came up as a reminder, and that's where I've downloaded it........twice now.

I'll try again.

Av software? Not sure what you are talking about?

Ndryshuar nga annast

more options

Anti-virus software - sometimes av software will block applications from running.

more options

I've thought of that, though I'm not sure any new anti-virus program that doesn't predate my last FF update (7) just a few weeks ago?.

Well, I just looked at properties on the FF symbol on my desktop. It tells me that the last time it was modified was on September 28........two days ago. So...is it possible that it upgraded without having to do a restart, and the upgrade just went unnoticed???