Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

My primary email account appears to be frozen, but the 2nd email account w/ the same provider functions.

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga cor-el

Jay393
Jay393
more options

I can't open my inbox emails or any of my folders (drafts, sent,, deleted, etc.) @ my primary msn hotmail email address but can perform all functions @ my other msn hotmail address. This account appears to be frozen in that I can view the inbox but can't open any emails or utilize any of the functions. I've cleared the cookies, cache, history, have Norton Internet Security, and have scanned with Malwarebytes. I've used both these addresses in Firefox for years. Both addresses/accounts are functioning normally in other browsers.

I can't open my inbox emails or any of my folders (drafts, sent,, deleted, etc.) @ my primary msn hotmail email address but can perform all functions @ my other msn hotmail address. This account appears to be frozen in that I can view the inbox but can't open any emails or utilize any of the functions. I've cleared the cookies, cache, history, have Norton Internet Security, and have scanned with Malwarebytes. I've used both these addresses in Firefox for years. Both addresses/accounts are functioning normally in other browsers.

Ndryshuar nga Jay393

Krejt Përgjigjet (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Jay393
Jay393 I zoti i pyetjes
more options

Thank you! Problem solved, plus I did some much-needed up-dating and clearing-out and learned a few things during the process. Final verdict: apparently, one add-on was creating the problem.

Ndryshuar nga Jay393

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome.

Can you tell us which add-on caused it?
It can help others.