since update 02/02 pop up of need for Java and more advertisements
need Java screen keeps popping up, even while filling in registration form poped twice. I installed Java after the first time, and still the pop up continues.
There are many more advertisements that take over the browser.
Zgjidhje e zgjedhur
hey, thanks for reporting back with the information.
i think the Plus-HD-6.0 extension that you have installed, is malicious.
please go to firefox > addons > extensions & remove it.
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner to make sure that there isn't adware in other places of the system as well.
Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware
Lexojeni këtë përgjigje brenda kontekstit 👍 2Krejt Përgjigjet (7)
hello widgett, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum?
thank you!
I managed firefox and got Help Topics screen, but there was no troubleshooting option. Can you give me the page address?
alternatively you can also type about:support into the address bar to get to that page...
Application Basics
Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
Name: Plus-HD-6.0 Version: 0.93.20 Enabled: true ID: 4c352a1d-b9fe-40b6-a6ea-90db83f88c30@633ce670-2c0e-4b80-8905-404ab6c333d1.com
Name: Norton Toolbar Version: 2014.6.2.3 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Name: PasswordBox Version: 1.22.1.2508 Enabled: false ID: firefox@passwordbox.com
Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: false ID: {0153E448-190B-4987-BDE1-F256CADA672F}
Important Modified Preferences
accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.cache.memory.capacity: 65536 browser.newtab.url: http://feed.snapdo.com/?publisher=AdKnowledgeYB&dpid=AdKnowledgeYB&co=US&userid=880cc738-94f0-a39e-88ed-bc1151601ee1&sea browser.places.smartBookmarksVersion: 4 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.enabled: true browser.sessionstore.max_tabs_undo: 0 browser.sessionstore.max_windows_undo: 0 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: http://gcronline.com/ browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 26.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://feed.snapdo.com/?publisher=AdKnowledgeYB&dpid=AdKnowledgeYB&co=US&userid=880cc738-94f0-a39e-88ed-bc1151601ee1&sea network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1391397778 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true print.printer_EPSON9B8292_(Artisan_830).print_bgcolor: false print.printer_EPSON9B8292_(Artisan_830).print_bgimages: false print.printer_EPSON9B8292_(Artisan_830).print_colorspace: print.printer_EPSON9B8292_(Artisan_830).print_command: print.printer_EPSON9B8292_(Artisan_830).print_downloadfonts: false print.printer_EPSON9B8292_(Artisan_830).print_duplex: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_bottom: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_left: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_right: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_top: 0 print.printer_EPSON9B8292_(Artisan_830).print_evenpages: true print.printer_EPSON9B8292_(Artisan_830).print_footercenter: print.printer_EPSON9B8292_(Artisan_830).print_footerleft: &PT print.printer_EPSON9B8292_(Artisan_830).print_footerright: &D print.printer_EPSON9B8292_(Artisan_830).print_headercenter: print.printer_EPSON9B8292_(Artisan_830).print_headerleft: &T print.printer_EPSON9B8292_(Artisan_830).print_headerright: &U print.printer_EPSON9B8292_(Artisan_830).print_in_color: true print.printer_EPSON9B8292_(Artisan_830).print_margin_bottom: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_left: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_right: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_top: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_oddpages: true print.printer_EPSON9B8292_(Artisan_830).print_orientation: 0 print.printer_EPSON9B8292_(Artisan_830).print_page_delay: 50 print.printer_EPSON9B8292_(Artisan_830).print_paper_data: 1 print.printer_EPSON9B8292_(Artisan_830).print_paper_height: 11.00 print.printer_EPSON9B8292_(Artisan_830).print_paper_name: print.printer_EPSON9B8292_(Artisan_830).print_paper_size_type: 0 print.printer_EPSON9B8292_(Artisan_830).print_paper_size_unit: 0 print.printer_EPSON9B8292_(Artisan_830).print_paper_width: 8.50 print.printer_EPSON9B8292_(Artisan_830).print_plex_name: print.printer_EPSON9B8292_(Artisan_830).print_resolution: 312711008 print.printer_EPSON9B8292_(Artisan_830).print_resolution_name: print.printer_EPSON9B8292_(Artisan_830).print_reversed: false print.printer_EPSON9B8292_(Artisan_830).print_scaling: 1.00 print.printer_EPSON9B8292_(Artisan_830).print_shrink_to_fit: true print.printer_EPSON9B8292_(Artisan_830).print_to_file: false print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_bottom: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_left: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_right: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.disable_button.openCertManager: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1390365255
Graphics
Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 12-15-2011 Driver Version: 8.15.10.2598 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2
NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC
NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC
NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC
NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1
Zgjidhja e Zgjedhur
hey, thanks for reporting back with the information.
i think the Plus-HD-6.0 extension that you have installed, is malicious.
please go to firefox > addons > extensions & remove it.
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner to make sure that there isn't adware in other places of the system as well.
Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware
Thanks. I think I got everything. It's moving smoothly.
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 12.0 r0
- Shockwave Flash 11.8 r800
- Shockwave Flash 11.4 r402
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\