Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

From one day to the other all my emails (1100) dissapeared without being deleted. The set back of the computer to an earlier date does not work. where are they?

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga christ1

samantha-s.
samantha-s.
more options

I had some viruses/trojaner on the computer which effected only my last emails - could not delete and open some links - this was solved by a local computer company and I have Dr. Web now. When I got my computer back I still had all my emails - 2 days later they could not be found anymore - nobody deleated them. I get daily about 25 emails but the ones from before which I need desperately are all lost or hidden. As well all sent emails cannot be found anymore - everything before april 7th 2014. My computer company tells me they must be somewhere - I tried to restart the computer again with an earlier than april 7th date - but it is not possible - for whatever reason it does not go back to an earlier date - I tried all dates for march 2014 and before april 7th. where are all the emails gone? I do defragmentations regularly..... and of course compromise the emails regularly.

I had some viruses/trojaner on the computer which effected only my last emails - could not delete and open some links - this was solved by a local computer company and I have Dr. Web now. When I got my computer back I still had all my emails - 2 days later they could not be found anymore - nobody deleated them. I get daily about 25 emails but the ones from before which I need desperately are all lost or hidden. As well all sent emails cannot be found anymore - everything before april 7th 2014. My computer company tells me they must be somewhere - I tried to restart the computer again with an earlier than april 7th date - but it is not possible - for whatever reason it does not go back to an earlier date - I tried all dates for march 2014 and before april 7th. where are all the emails gone? I do defragmentations regularly..... and of course compromise the emails regularly.

Krejt Përgjigjet (1)

christ1
christ1
  • Top 25 Contributor
more options

Most likely your anti-virus software did corrupt your mail files. In general the anti-virus software should not scan your Thunderbird profile folder.

Without knowing what exactly the local computer company did it is virtually impossible to tell what happened.

You can check whether the anti-virus software did quarantine your mail file(s).

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software#Recovering_a_quarantined_Inbox

The Windows Restore function does not cover the Thunderbird profile, so there is no point trying that.

Your best bet would be to restore a recent backup of your profile folder. Hope you did create one.