Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html

Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.

Matt said

Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html

Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Please also add the result of these troubleshooting steps to your post

• Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
• Do you use anti-virus and firewall software? What is the version?

I don't have any antiviruses etc installed that I am aware of (I use a mac).

Thunderbird works in safe word but I still can't receive emails from that account, but the others are still working.

______________________________________________

 Application Basics

   Name: Thunderbird
   Version: 14.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:14.0) Gecko/20120713 Thunderbird/14.0
   Profile Folder: Show in Finder
   Application Build ID: 20120713141924
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) hp17.hostpapa.com:993, SSL, passwordCleartext
     OUTGOING: hp17.hostpapa.com:465, SSL, passwordCleartext, true

 Extensions
   Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size_cached_value: 307200
     browser.cache.disk.smart_size.first_run: false
     browser.display.use_document_fonts: 0
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 14.0
     font.minimum-size.x-western: 10
     font.name.sans-serif.x-western: Lexia
     font.name.serif.x-western: Bookman Old Style
     font.size.variable.x-western: 16
     gfx.blacklist.webgl.msaa: 4
     mail.openMessageBehavior.version: 1
     mail.spotlight.enable: true
     mail.spotlight.firstRunDone: true
     mail.spotlight.global_reindex_time: 1308744072
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1478258771
     places.history.expiration.transient_current_max_pages: 100604
     plugins.update.notifyUser: true

 Graphics

   Vendor ID: 10de
   Device ID: 863
   WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-8.24.17 310.90.9.05f01
   GPU Accelerated Windows: 0/2

Hi- Still unsolved- anyone able to help? Many thanks-Cynth