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Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site

  • 3 replies
  • 6 have this problem
  • 4 views
  • Last reply by cor-el

girltech@mcn.org
girltech@mcn.org
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This started for me 1/17/2011 on the savingsbank.com website: Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site https://www.savingsbank.com NO other browsers - Explorer, Chrome, Safari - give this error box on this site. Please advise if this has to do with the bank site? or Firefox compatibility.

Saw in a forum someone else having this problem and they were told it had to do with their Date and time being off?? I've been on several computers, all with the correct date and time and they've all shown this Insecure Certificate statement on my bank site with Firefox and no other browser.

This started for me 1/17/2011 on the savingsbank.com website: Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site https://www.savingsbank.com NO other browsers - Explorer, Chrome, Safari - give this error box on this site. Please advise if this has to do with the bank site? or Firefox compatibility. Saw in a forum someone else having this problem and they were told it had to do with their Date and time being off?? I've been on several computers, all with the correct date and time and they've all shown this Insecure Certificate statement on my bank site with Firefox and no other browser.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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I see this on that web site in IE8:

There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.


I also see a security issue in both Opera and Safari, besides Firefox.

girltech@mcn.org
girltech@mcn.org Question owner
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I've looked at the banking site with IE8 and it does NOT show me that "This connection is Untrusted" window. (please see attached screen shot of viewing the site with IE8) It opens fine and has "Identified by Network Solutions" showing on the address bar as it always does.

The latest version of Opera (not earlier ones) does show a problem with the website's security certificate.

We've contacted the bank about this, and they say there's no problem with their certificate but are looking into it.

My question remains, why only Firefox and one version of Opera claim this and NO other browser?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The server doesn't send a required intermediate certificate "Network Solutions EV Server CA"

You can copy and paste the pink certificate to a .cer file and import that file in the Firefox certificate manager or via File > Open File. Do not tick any boxes. Firefox has the root certificate.

You can contact that website and inform them about that omission.