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my firefox always crash

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  • 4 have this problem
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  • Last reply by Aman Routh

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firefox always cras - pls fid below the dats

Application Basics


Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days


Report ID: bp-76e99cf6-a86d-4892-a1b8-0036f2140217 Submitted: 19 hours ago

Report ID: bp-a8fe7e15-6785-4d9b-8acd-ae6f72140217 Submitted: 20 hours ago

Report ID: bp-c71f551b-dbd1-46d9-9a40-b2ea92140217 Submitted: 20 hours ago

All Crash Reports (including 2 pending crashes in the given time range)

Extensions


Name: Value Apps Version: 1.7.0.0 Enabled: true ID: {94cd2cc3-083f-49ba-a218-4cda4b4829fd}

Name: VerbAceFireFox Version: 1.6 Enabled: true ID: verbacefirefox@verbace.com

Name: Anti-Banner Version: 13.0.1.4372 Enabled: false ID: anti_banner@kaspersky.com

Name: Content Blocker Version: 13.0.1.4372 Enabled: false ID: content_blocker@kaspersky.com

Name: Kaspersky URL Advisor Version: 13.0.1.4372 Enabled: false ID: url_advisor@kaspersky.com

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Name: RightSurf Version: 1.0.0 Enabled: false ID: {b9a19c25-a741-47e5-91a2-0b62bef307ff}

Name: Safe Money Version: 13.0.1.4372 Enabled: false ID: online_banking@kaspersky.com

Name: Virtual Keyboard Version: 13.0.1.4372 Enabled: false ID: virtual_keyboard@kaspersky.com

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com.eg/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.autoHide: true browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 27.0.1 font.internaluseonly.changed: true keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&q= network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1392617277 places.history.expiration.transient_current_max_pages: 79667 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npdlplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.nprndlchromebrowserrecordext: 0 plugin.state.nprndlhtml5videoshim: 0 plugin.state.nprndlpepperflashvideoshim: 0 print.printer_Samsung_ML-1670_Series.print_bgcolor: false print.printer_Samsung_ML-1670_Series.print_bgimages: false print.printer_Samsung_ML-1670_Series.print_colorspace: print.printer_Samsung_ML-1670_Series.print_command: print.printer_Samsung_ML-1670_Series.print_downloadfonts: false print.printer_Samsung_ML-1670_Series.print_duplex: -933105152 print.printer_Samsung_ML-1670_Series.print_edge_bottom: 0 print.printer_Samsung_ML-1670_Series.print_edge_left: 0 print.printer_Samsung_ML-1670_Series.print_edge_right: 0 print.printer_Samsung_ML-1670_Series.print_edge_top: 0 print.printer_Samsung_ML-1670_Series.print_evenpages: true print.printer_Samsung_ML-1670_Series.print_footercenter: print.printer_Samsung_ML-1670_Series.print_footerleft: &PT print.printer_Samsung_ML-1670_Series.print_footerright: &D print.printer_Samsung_ML-1670_Series.print_headercenter: print.printer_Samsung_ML-1670_Series.print_headerleft: &T print.printer_Samsung_ML-1670_Series.print_headerright: &U print.printer_Samsung_ML-1670_Series.print_in_color: true print.printer_Samsung_ML-1670_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_left: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_right: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_top: 0.5 print.printer_Samsung_ML-1670_Series.print_oddpages: true print.printer_Samsung_ML-1670_Series.print_orientation: 0 print.printer_Samsung_ML-1670_Series.print_page_delay: 50 print.printer_Samsung_ML-1670_Series.print_paper_data: 1 print.printer_Samsung_ML-1670_Series.print_paper_height: 11.00 print.printer_Samsung_ML-1670_Series.print_paper_name: print.printer_Samsung_ML-1670_Series.print_paper_size_type: 0 print.printer_Samsung_ML-1670_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-1670_Series.print_paper_width: 8.50 print.printer_Samsung_ML-1670_Series.print_plex_name: print.printer_Samsung_ML-1670_Series.print_resolution: 17 print.printer_Samsung_ML-1670_Series.print_resolution_name: print.printer_Samsung_ML-1670_Series.print_reversed: false print.printer_Samsung_ML-1670_Series.print_scaling: 1.00 print.printer_Samsung_ML-1670_Series.print_shrink_to_fit: true print.printer_Samsung_ML-1670_Series.print_to_file: false print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 security.mixed_content.block_active_content: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391320720

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: ATI Mobility Radeon HD 4500 Series Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9553 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-17-2009 Driver Version: 8.632.1.2000 GPU #2 Active: false GPU Accelerated Windows: 4/4 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

firefox always cras - pls fid below the dats Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-76e99cf6-a86d-4892-a1b8-0036f2140217 Submitted: 19 hours ago Report ID: bp-a8fe7e15-6785-4d9b-8acd-ae6f72140217 Submitted: 20 hours ago Report ID: bp-c71f551b-dbd1-46d9-9a40-b2ea92140217 Submitted: 20 hours ago All Crash Reports (including 2 pending crashes in the given time range) Extensions ---------- Name: Value Apps Version: 1.7.0.0 Enabled: true ID: {94cd2cc3-083f-49ba-a218-4cda4b4829fd} Name: VerbAceFireFox Version: 1.6 Enabled: true ID: verbacefirefox@verbace.com Name: Anti-Banner Version: 13.0.1.4372 Enabled: false ID: anti_banner@kaspersky.com Name: Content Blocker Version: 13.0.1.4372 Enabled: false ID: content_blocker@kaspersky.com Name: Kaspersky URL Advisor Version: 13.0.1.4372 Enabled: false ID: url_advisor@kaspersky.com Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2} Name: RightSurf Version: 1.0.0 Enabled: false ID: {b9a19c25-a741-47e5-91a2-0b62bef307ff} Name: Safe Money Version: 13.0.1.4372 Enabled: false ID: online_banking@kaspersky.com Name: Virtual Keyboard Version: 13.0.1.4372 Enabled: false ID: virtual_keyboard@kaspersky.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com.eg/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.autoHide: true browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 27.0.1 font.internaluseonly.changed: true keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&q= network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1392617277 places.history.expiration.transient_current_max_pages: 79667 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npdlplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.nprndlchromebrowserrecordext: 0 plugin.state.nprndlhtml5videoshim: 0 plugin.state.nprndlpepperflashvideoshim: 0 print.printer_Samsung_ML-1670_Series.print_bgcolor: false print.printer_Samsung_ML-1670_Series.print_bgimages: false print.printer_Samsung_ML-1670_Series.print_colorspace: print.printer_Samsung_ML-1670_Series.print_command: print.printer_Samsung_ML-1670_Series.print_downloadfonts: false print.printer_Samsung_ML-1670_Series.print_duplex: -933105152 print.printer_Samsung_ML-1670_Series.print_edge_bottom: 0 print.printer_Samsung_ML-1670_Series.print_edge_left: 0 print.printer_Samsung_ML-1670_Series.print_edge_right: 0 print.printer_Samsung_ML-1670_Series.print_edge_top: 0 print.printer_Samsung_ML-1670_Series.print_evenpages: true print.printer_Samsung_ML-1670_Series.print_footercenter: print.printer_Samsung_ML-1670_Series.print_footerleft: &PT print.printer_Samsung_ML-1670_Series.print_footerright: &D print.printer_Samsung_ML-1670_Series.print_headercenter: print.printer_Samsung_ML-1670_Series.print_headerleft: &T print.printer_Samsung_ML-1670_Series.print_headerright: &U print.printer_Samsung_ML-1670_Series.print_in_color: true print.printer_Samsung_ML-1670_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_left: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_right: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_top: 0.5 print.printer_Samsung_ML-1670_Series.print_oddpages: true print.printer_Samsung_ML-1670_Series.print_orientation: 0 print.printer_Samsung_ML-1670_Series.print_page_delay: 50 print.printer_Samsung_ML-1670_Series.print_paper_data: 1 print.printer_Samsung_ML-1670_Series.print_paper_height: 11.00 print.printer_Samsung_ML-1670_Series.print_paper_name: print.printer_Samsung_ML-1670_Series.print_paper_size_type: 0 print.printer_Samsung_ML-1670_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-1670_Series.print_paper_width: 8.50 print.printer_Samsung_ML-1670_Series.print_plex_name: print.printer_Samsung_ML-1670_Series.print_resolution: 17 print.printer_Samsung_ML-1670_Series.print_resolution_name: print.printer_Samsung_ML-1670_Series.print_reversed: false print.printer_Samsung_ML-1670_Series.print_scaling: 1.00 print.printer_Samsung_ML-1670_Series.print_shrink_to_fit: true print.printer_Samsung_ML-1670_Series.print_to_file: false print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 security.mixed_content.block_active_content: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391320720 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: ATI Mobility Radeon HD 4500 Series Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9553 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-17-2009 Driver Version: 8.632.1.2000 GPU #2 Active: false GPU Accelerated Windows: 4/4 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

All Replies (1)

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hello, can you please try starting Firefox in safe mode Diagnose Firefox issues using Troubleshoot Mode

moreover, Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Please try deleting that too.

reply back to us, thank you.