Application Basics

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       2.2.4
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

       avast! WebRep
       8.0.1483
       false
       wrc@avast.com

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage
       www.solomid.net

       browser.startup.homepage_override.buildID
       20130514181517

       browser.startup.homepage_override.mstone
       22.0

       dom.mozApps.used
       true

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       22.0

       gfx.direct3d.last_used_feature_level_idx
       0

       gfx.direct3d.prefer_10_1
       true

       network.cookie.prefsMigrated
       true

       places.history.expiration.transient_current_max_pages
       104858

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       plugin.state.npctrl
       0

       plugin.state.npgoogleupdate
       0

       plugin.state.npnv3dv
       0

       plugin.state.npnv3dvstreaming
       0

       plugin.state.npwlpg
       0

       privacy.sanitize.migrateFx3Prefs
       true

 Graphics

       Adapter Description
       NVIDIA GeForce GTX 570

       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

       Adapter RAM
       1280

       Device ID
       0x1086

       Direct2D Enabled
       true

       DirectWrite Enabled
       true (6.2.9200.16492)

       Driver Date
       1-18-2013

       Driver Version
       9.18.13.1106

       GPU #2 Active
       false

       GPU Accelerated Windows
       1/1 Direct3D 10

       Vendor ID
       0x10de

       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 )

       AzureCanvasBackend
       direct2d

       AzureContentBackend
       direct2d

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Hello, for your system details you have 22.0 installed (it is in beta not stable) !

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

how can i down grade it to version 20 with my bookmarks and addons D; could u post a link on how to or where i can download

Download the new/latest Firefox copy and save the file to the desktop from : http://www.mozilla.org/en-US/firefox/all/

1.Uninstall your current Firefox version.

2.Don't remove personal data when you uninstall the new/latest version.

3.Remove the Firefox program folder before installing that new/latest downloaded Firefox copy, see : http://kb.mozillazine.org/Uninstalling_Firefox

(Is important to delete the program folder to remove all files and to be sure that there are no problems with files that were leftover after the uninstalling.Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data, but be sure that you don't select to remove it.)

4.Install the new/latest Firefox copy.

see also : Install Firefox on Windows

thank you

i keep freezeing so i have to post on google chrome /sigh

 Application Basics

       Name
       Firefox

       Version
       21.0

       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       2.2.4
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

       avast! WebRep
       8.0.1483
       false
       wrc@avast.com

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage
       www.solomid.net

       browser.startup.homepage_override.buildID
       20130511120803

       browser.startup.homepage_override.mstone
       21.0

       dom.mozApps.used
       true

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       21.0

       gfx.direct3d.last_used_feature_level_idx
       0

       gfx.direct3d.prefer_10_1
       true

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1368977708

       places.history.expiration.transient_current_max_pages
       104858

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       plugin.state.npctrl
       0

       plugin.state.npgoogleupdate
       0

       plugin.state.npnv3dv
       0

       plugin.state.npnv3dvstreaming
       0

       plugin.state.npwlpg
       0

       privacy.sanitize.migrateFx3Prefs
       true

       toolkit.startup.recent_crashes
       3

 Graphics

       Adapter Description
       NVIDIA GeForce GTX 570

       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

       Adapter RAM
       1280

       Device ID
       0x1086

       Direct2D Enabled
       true

       DirectWrite Enabled
       true (6.2.9200.16492)

       Driver Date
       1-18-2013

       Driver Version
       9.18.13.1106

       GPU #2 Active
       false

       GPU Accelerated Windows
       1/1 Direct3D 10

       Vendor ID
       0x10de

       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 )

       AzureCanvasBackend
       direct2d

       AzureContentBackend
       direct2d

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

any idea what http://s.ytimg.com/yts/jsbin/www_base_mod-vflGysQeg.js:1 what is it is? scripting stop responding

any idea theres no revlevent crash reports in safe mode it just keeps saying not responding any help someone

Is Firefox crashing and sends a crash report or is Firefox only hanging and no longer responding?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

its hanging and no longer responding

ytimg.com is a YouTube-related domain.

If you think Flash might be involved, try the following extension which will block Flash until you allow it on a page or site.

https://addons.mozilla.org/firefox/addon/flashblock/

Could you try running in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any more stable?

Safe mode does not automatically disable plugins. If you want to rule some of those out as well, you can disable them here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

safemode its fine outside of it not responding and hanging /sigh didnt have this problem with v20

huh doikng soem testing and it only happens on youtube have any idea why?

Firefox's Safe Mode works with YouTube but in regular mode Firefox hangs?

Safe Mode disables extensions. Can you make an exception for youtube.com and ytimg.com in AdBlock just in case that is conflicting?

One of the other differences between Safe Mode and regular mode is the following: hardware graphics acceleration. You can disable that in Firefox, and also in Flash if desired.

(A) In Firefox, un-check the box here and restart (this is ):

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

i found it why it worked had to downgrade flash player to 10.3 hopeful next time it happens u can help and not make me almost lose my grade over -.-

so i have to reinstall shock wave everytime i restart my computer and its pissing me off can we get a fking fix already

Hi krazything, I know this is frustrating. Some of this is a repeat, but to assemble it all together:

Because it works in Safe Mode, the two chief suspects for the crash/hang are:

(1) Use of hardware acceleration of graphics

This is easily disabled in normal mode in Firefox, and also in the Flash player itself (please do both).

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Conflicting Extension

You can review/disable extensions here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

One of the major differences between Flash 11.3 and later compared with earlier versions is "protected mode." This can be disabled.

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

tried the alcellerated option still crashes after i restart

Could you open the about:crashes page, click the fresh crash to make sure it has been transmitted to the Mozilla crash stats server, and then post that ID number in a reply here?

cc3cd240-258f-47c2-a35d-414f1e154820 30/06/2013 16:27 
bp-db10f7e4-3066-477c-a4d8-89eff2130629 29/06/2013 22:58 
bp-0bec8cf1-7974-46f1-805a-fa03b2130629 29/06/2013 22:50 
bp-9400ca93-933a-4db4-b185-8c4a32130629 29/06/2013 22:49 
5bc1c682-dc2c-4314-989d-869b801c6571 29/06/2013 22:39