Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After changing pw Firefox does NOT ask to save the new pw & does NOT autofill with new pw even after manually changing pw mgr & restarting my mac. Why?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy cor-el

more options

Firefox version: 66.0.2 Computer: Mac OS 10.13.6 I just changed my web mail password. The new password was accepted by the web mail site. The old password does NOT work. The new password DOES. I restarted the computer after making the change. When I signed back into my web mail site I had to input my new password. Firefox DID NOT ask to save the new password. (This feature IS turned on in the preferences.) When I signed out of Web mail and signed back in the NEW password was NOT automatically filled in. I went to the password manager and MANUALLY changed the password. I signed out of the web mail site and restarted the computer. When I signed back into the web mail site it STILL AUTOMATICALLY input the OLD password and I had to manually input the new one. I checked the password manager and the NEW password is there with today's date as the last time it was changed. I checked other sites with saved passwords and they still operate as the always have.

Why is this happening? What can I do to get it to ask & populate properly?

Firefox version: 66.0.2 Computer: Mac OS 10.13.6 I just changed my web mail password. The new password was accepted by the web mail site. The old password does NOT work. The new password DOES. I restarted the computer after making the change. When I signed back into my web mail site I had to input my new password. Firefox DID NOT ask to save the new password. (This feature IS turned on in the preferences.) When I signed out of Web mail and signed back in the NEW password was NOT automatically filled in. I went to the password manager and MANUALLY changed the password. I signed out of the web mail site and restarted the computer. When I signed back into the web mail site it STILL AUTOMATICALLY input the OLD password and I had to manually input the new one. I checked the password manager and the NEW password is there with today's date as the last time it was changed. I checked other sites with saved passwords and they still operate as the always have. Why is this happening? What can I do to get it to ask & populate properly?

All Replies (1)

more options

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

See also: