Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Content of some emails is not visible or consists of completely random characters.

  • 13 tontu
  • 0 am na jafe-jafe bii
  • i mujjee tontu mooy marcin34

more options

Hello,

some messages in my TB (128.3.0esr [64 bit]; macOS 15.0.1) do not show any content or show only completely random numbers, letters and other characters. Sometimes what helps is moving messages between the folders.

There is not such problem when viewing the e-mail via webmail.

Please find attached screenshot.

Kind regards Marcin Ćwiertnia

Hello, some messages in my TB (128.3.0esr [64 bit]; macOS 15.0.1) do not show any content or show only completely random numbers, letters and other characters. Sometimes what helps is moving messages between the folders. There is not such problem when viewing the e-mail via webmail. Please find attached screenshot. Kind regards Marcin Ćwiertnia
Nataali seetu yiñ ci takkaale

All Replies (13)

more options

Try to rebuild the index file of the troubled folder.

Right-click the folder - Properties - Repair Folder

Helpful?

more options

Hello!

it kind of helps for individual situation, but issue is back again next day with another messages...

Helpful?

more options

What is your account type - POP or IMAP?

Are you running any kind of anti-virus software?

Helpful?

more options

It is an IMAP account. I do not use any antivirus.

Helpful?

more options

A possible cause of the problem you're seeing is that Thunderbird 128 is shipping with a broken backend, causing IMAP folder corruption under some circumstances.

Currently the only remedy is repairing the affected IMAP folder (Right-click, Properties, Repair Folder), which usually fixes the issue.

Work is underway to understand the problem, but at this time no fix is available yet. For more details see https://bugzilla.mozilla.org/show_bug.cgi?id=1890230

Helpful?

more options

marcin34 said

Hello! it [repair] kind of helps for individual situation, but issue is back again next day with another messages...

https://bugzilla.mozilla.org/show_bug.cgi?id=1890230#c105 has a potential fix, if you would like to try it and offer feedback.

Helpful?

more options

Hello Wayne,

what is the Thunderbird Daily? Is it some beta version?

Helpful?

more options

marcin34 said

Hello Wayne, what is the Thunderbird Daily? Is it some beta version?

Daily is pre-beta. But you do not need to use daily. The "try build" executables at https://bugzilla.mozilla.org/show_bug.cgi?id=1890230#c105 are version 128.

Helpful?

more options

I do not think that my tech-knowledge is well enough to do it on my own. I will wait till the update with the fix in it. Till then I will just repair the problematic folders.

Helpful?

more options

Fixes are now available in 128.3.3. First right+click on broken folder > properties > Repair. Then update to 128.3.3 with Help > About. Please post your results here.

Helpful?

more options

marcin, are you still using version 128?

Helpful?

more options

I am on 128.3.3esr (64 bits)

Helpful?

more options

PS. The issue is still present at 128.3.3esr (64 bits)

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.