Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Cannot access Telstra "my account" on Firefox browser

  • 2 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 debjmak

debjmak
debjmak
more options

I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

所有回复 (2)

the-edmeister
the-edmeister
  • Moderator
more options

See if this solves that issue.

Reload the webpage using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Command + Shift + R (Mac)
debjmak
debjmak 提问者
more options

HI there,

The above solution didn't work.

I eventually managed to find someone helpful on Telstra 24/7 (had to use Safari to get that far) and they have logged the issue with their IT team who acknowledge an issue with Firefox and My Account log in. They hope to have a fix within the next few days, but I'm not holding my breath. It is Telstra after all......

由debjmak于修改