Can't launch Thunderbird on one Mac user account
I use Thunderbird on two user IDs on the same Mac, which is running macOS 15.3.1.
I usually run Thunderbird updates on user 1, but this time I ran the it (to 128.7.0esr) on account 2, and I can no longer launch it on user 2. (Note: Neither user is an admin account.)
Steps: 1. On user 2, launch Thunderbird. 2. Get the dialog that there's an update to 128.7.0esr. 3. Click the Restart to update button. 4. Get the dialog that there's an update to 128.7.0esr. 5. Click the Restart to update button. 6. Get the dialog to enter admin ID and password for installing the Thunderbird helper. 7. Enter the admin ID and password and click OK. 8. Get a (surprise) dialog to authorize Thunderbird to discover my devices. 9. I choose to deny.
Expected result: Thunderbird relaunches, now with 128.7.0esr. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.
10. Log off user 2 and log on to user 1. 11. Download 128.7.0esr from the Mozilla website. 12. Check the hash. 13. Install, choosing to replace the old Thunderbird in the shared Applications folder. 14. System Settings, About, System report, Applications 15. Verify the signature is signed by Mozilla 16. Launch Thunderbird
Expected and actual result: Thunderbird launches and I can use it normally.
17. Log out of user 1 and log into user 2. 18. Launch Thunderbird
Expected result: Thunderbird launches and I can use it normally. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.
I'm guessing there's some manner of residual file that's preventing Thunderbird from launching on user 2. I've verified Thunderbird is in the system's Application folder and not in user 1's files.
How do I clear the pending install from user 2 so that Thunderbird will launch for user 2?
被采纳的解决方案
If you're still having this problem, I would try moving the Thunderbird folder out of ~/Library and launch Thunderbird, just to check whether there is a file or setting there that's telling Thunderbird that the installation of the helper is still pending.
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选择的解决方案
If you're still having this problem, I would try moving the Thunderbird folder out of ~/Library and launch Thunderbird, just to check whether there is a file or setting there that's telling Thunderbird that the installation of the helper is still pending.
Thank you.
actually, since I posted, Firefox was blocked from launching as well.
Anyway, the successful steps were:
1. Trash ~/Library/Thunderbird. 2. Launch Thunderbird. 3. Create an account. 4. Quit Thunderbird. 5. In ~/Library/Thunderbird trash the Profiles folder and profiles.ini. 6. Copy the Profiles folder and profiles.ini from the trashed ~/Library/Thunderbird into the new ~/Library/Thunderbird. 7. Launch Thunderbird.
All my mail is back in its original folders and I can send and receive mail. Thunderbird and Firefox both launch without asking to install a helper.
I guess I want to hold on to the trashed folders for a bit just in case. I might also want to see what file is in the trashed folders that isn't in the new folders.