Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My thunderbird crashed and lost all my accounts. I added them again but all my folders are gone. How can I get them back

  • 5 uphendule
  • 3 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu jhburgess

jacrozie
jacrozie
more options

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

All Replies (5)

Zenos
Zenos
more options

"Crashed"? Do you have a crash report ID?

Or are you using CCleaner?

jacrozie
jacrozie Umnikazi wombuzo
more options

I run CC cleaner

jacrozie
jacrozie Umnikazi wombuzo
more options

I have for years and no problems

jhburgess
jhburgess
more options

jacrozie said

I run CC cleaner

For some reason, the latest versions of CCleaner deletes part of the "prefs.js" file in the Thunderbird profile with the mail accounts information. In CCleaner Options|Exclude add the profile folder or the prefs.js file to the excluded list to keep CCleaner from damaging the file in the future. If you have a backup of your prefs.js file, you can copy the good version to your Thunderbird profiles folder and replace the corrupted file.

jhburgess
jhburgess
more options

If you do not have a good copy of the prefs.js file, you can find instructions on repairing or creating a new file here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared