It could be they are down for maintenance since it is a holiday weekend. Try : https://downforeveryoneorjustme.com/ Canadian Support is up.

No, that is not it. It has been happening for 4 days now. I also just started using Firefox last week (after problems with Internet Explorer due to other issues) but I did not have any issues with Apple when using IE which tells me it has to do with Firefox. With all due respect, Canada support doesn't help me so what does that matter?

It is working for me at the moment.

• https://support.apple.com/

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Manage Data

"Clear the Cache":

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
• do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

I can get that….then I scroll down to “Want to talk with someone?” I click on “Contact Apple Support for help” but instead of getting the page where you select the device (iPad/iPhone/etc.)/service (Apple ID/iCloud/etc.) I am only getting that “We’ll be right back” error message/page.

I did “hold down the Shift key and left-click the Reload button” & “press "Ctrl + F5" or press "Ctrl + Shift + R"” but nothing worked at all.

I have already cleared cache & removed cookies (multiple times, in fact). Besides, what good does that do when I just got a brand new browser? There are not any cache or cookies on a browser I had never used before? How can I be having problems since the very day I started using Firefox? I should not need to use safe mode or troubleshoot anything just days of getting a brand new browser. None of that makes sense for a brand new browser.

I can only get to the Apple Support page on my iPad & iPhone but I can’t be getting support on the very device that needs support so that doesn’t do me any good….I need to be on my Dell notebook computer to get support for my iPad/iPhone so I am completely banned from getting support when I can’t even get to the support page.

Which link are you clicking on? Apple support isn't just the US region. If this isn't a Browser issue then you need to just use the contact us on the apple site to contact them by email.

I've done that already. Every single thing I do just take me right back to that "we'll be right back" page.

The following screen shots shows exactly what I get....

Hi, A Refresh is the next option after below. As no information was sent regarding your Extensions please : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• Click the menu button , click Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

I did safe mode & that did NOT fix the problem.

I also did the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems (including Troubleshoot and diagnose Firefox problems, Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems & Reset Firefox preferences to troubleshoot and fix problems) but nothing has worked.

In doing all that I now lost the default homepage I had set & can’t find my bookmarks.

Hi, that should not have effected your bookmarks or your Homepage. Did you click Refresh...........as that is the only way could have lost those and I was not yet prepared for you to do that as would have supplied information to backup bookmarks and Profile.

Please check the Desktop for a folder called OldFirefoxProfile, if is there great, if not please look in here for a 2nd Profile, the folder will have the oldest date.

• https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
• https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

let us know if find anything as can help put you back together, maybe.

I did what the directions to the links you posted said to do....there WAS a refresh step in there. I did everything there & nothing worked.

The server might have a problem with redirecting you to the correct locale page. If I check the page source (Ctrl+U) then I only see a script tag in the body that has JSON data, so make sure that you aren't blocking JavaScript or otherwise hide data. If I try to use Google translate then I only get a blank page.

• https://getsupport.apple.com/

So you want me to believe that the Apple Support site is the only site that uses JavaScript? It is only that Apple Support page that I am having a problem with so how does that make any sense? If it was a JavaScript issue why would it only be happening on 1 site but not any other site? None of that makes sense.

Here is the source page:

<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US" >
<head>
    <title>Support</title>
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <style>
		.container {
			height: 500px;
			width: 500px;
			margin: 80px auto 0;
			background-image: url("https://static-uptodate.cdn-apple.com/resources/images/2014/1x-covers-card.png");
			background-repeat: no-repeat;
			background-position: 50% 0;
			text-align: center;
		}

		.animated-image {
			height: 100%;
			width: auto;
		}

		.copyright {
			color: #888;
		}

		@media only screen and (orientation : portrait) and (-webkit-min-device-pixel-ratio: 1) {
			.container {
				width: 320px;
				height: 320px;
				background-size: 320px;
			}
		}
    </style>
</head>	
<body>
	<div class="container">
		<img class="animated-image" src="https://static-uptodate.cdn-apple.com/resources/images/support-wewillbeback.gif" alt="We'll be back soon" />
		<p class="copyright">Copyright &copy; <span id="current-year"></span> Apple Inc. All rights reserved.</p>
	</div>

	<script>
		(function(document){
			var year = new Date().getYear() + 1900;
			var yearElement = document.getElementById("current-year");
			if(yearElement) {
				yearElement.innerHTML = year;
			}
		})(document);
	</script>
    <script src="https://km.support.apple.com.edgekey.net/includes/darwin/en_US/secure/header.js"></script>
</body>
</html>

What do you see that I don’t?

It has been well over 24 hours so I suppose no one is going to tell me what is wrong with that source page I posted yesterday?

I have done everything I have been told & nothing has worked.

There has got to be an explanation for this but I have not gotten it yet….

This is not the HTML page that I get, but this is the code of the error page (the support-wewillbeback.gif link isn't working, so you see the ALT text), so I assume that the server has a problem with the data that you provide and sends this error page. Maybe you should take this to a Mac oriented forum to see if they have a solution.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

A “Mac oriented forum”? I am using Firefox on a Windows computer & I am on a Firefox form asking why Firefox isn’t working.

I have no idea what that profile stuff is even about so that doesn’t mean anything to me. What profile are you even talking about? I don’t recall ever creating a “profile”. I can’t do anything when I have no idea what you are even talking about.

Furthermore, you tell me “This is not the HTML page that I get, but this is the code of the error page (the support-wewillbeback.gif link isn't working, so you see the ALT text)” but how can I post the actual Apple page when I am not getting that (which, I assume, is what you are getting)? Case in point: we are trying to fix the issue I am having, si shouldn’t I post what I am seeing? Which is exactly what I did….

OK, so going back through this what you are saying makes less & less sense….I just reviewed the profile thing & when I said I didn’t recall ever creating a profile I somehow missed the part that my profile is bookmarks, other personal data & settings but that brings me back to my original point. I had clearly stated before that I have been having this problem since the very day/second that I started using Firefox. So how, exactly, can I have a “bad profile” when I hadn’t had any bookmarks of anything in the profile? The fact of the matter is that the problem started before I really had a profile. So how would creating a new profile make any sense? Therefore, that doesn’t help me….

A profile is created when you install Firefox. It will be the default profile. Creating a new profile in Firefox is similar to installing Firefox fresh, but without compromising the current profile. It is a support troubleshooting step to eliminate any corrupted profile that is not changed from a Refresh or features disabled in Safe Mode.

Is there another device that you can access on a different network that you have not used yet?

That doesn’t help me. If I created a profile when I installed Firefox then I got bad software from the start. That being said, it that is the default & creating a new profile is like installing Firefox fresh then wouldn’t I then have 2 profiles? Why would I want to do that? Why did I get a bad profile from the start? Wouldn’t having 2 profiles also take up more storage data/space then just the 1? So how, exactly, does creating a new 2nd profile really resolve anything?

As far as a different device I can use on a different network, no, there is not….the only other device I have - but on the same network - is my iPad….but I can’t very well contact Apple on the very device that needs support. Therefore, I need to access the Apple Support website on my computer to troubleshoot the iPad….which I can’t to since I can’t even get to the Apple’s support page/site.