TB v78.2.2 - not receiving emails unless I manually click on "Get messages"
Hi
I have TB 78.2.2. I'm new to it. I have set up about 20 emails using POP accounts and a Global Inbox and Local Folders. I don't want IMAP.
All of them have the following setup: - Check for New Messages at startup - Check for new messages every 2minutes - Automatically download new messages
I also made sure that the "Include this server when getting new mail" is checked in ADVANCED menu.
However, I'm not receiving emails unless I manually click on "Get messages" at the left top corner.
Am I missing something??
Thanks
Okulungisiwe ngu Wayne Mery
All Replies (15)
Do you see anything in the error console? Ctrl-Shift-J
First, thanks for your reply. At first I didn't see any errors, but went back to it a few minutes later and found these:
[Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 loadSync resource://gre/modules/L10nRegistry.jsm:658 fetchFile resource://gre/modules/L10nRegistry.jsm:573 generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:478 map self-hosted:240 generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:473 generateResourceSetsForLocaleSync resource://gre/modules/L10nRegistry.jsm:415 InterpretGeneratorResume self-hosted:1151 next self-hosted:1099 generateBundlesSync resource://gre/modules/L10nRegistry.jsm:177 InterpretGeneratorResume self-hosted:1151 next self-hosted:1099 touchNext resource://gre/modules/Localization.jsm:167 regenerateBundles resource://gre/modules/Localization.jsm:552 activate resource://gre/modules/Localization.jsm:243 <anonymous> chrome://messenger/content/mailWidgets.js:37 <anonymous> chrome://messenger/content/customElements.js:34 <anonymous> chrome://messenger/content/customElements.js:37 observe resource://gre/modules/MailGlue.jsm:198
NS_ERROR_NOT_AVAILABLE: ActivityManager.jsm:127 getActivity resource://gre/modules/ActivityManager.jsm:127 removeActivity resource://gre/modules/ActivityManager.jsm:80 onFolderRemovedFromQ resource:///modules/activity/autosync.jsm:244 _timerCallback resource:///modules/AppIdleManager.jsm:30
Okulungisiwe ngu Joe King
ns_error_file_unrecognized_path & ns_error_not_available should be caused by some add-on(s) but should not affect getting/sending mail. Try to press get mail multiple times and check again the console error
Apologies - you should not have any other error there... My mistake. Actually those errors might be the issue Try starting Thunderbird in safe mode (no add-ons) - press shift button on keyboard when you open Thunderbird. In this way is it working as expected?
Try changing the checking period to 10 or 15 min., instead of 2 min.
See also https://support.mozilla.org/en-US/questions/1275606
Thanks @sfhowes for your help. I do now receive emails (not sure which step I have performed fixed it though), however I have a quick question regarding your last reply please.
Is it true that Thunderbird does not check emails under 10 minutes? I use a personal domain and the servers allow to check emails every 2 minutes, I've had no issues at all with eM client for ages. Is there a way to force Thunderbird (78.2.2) to check all POP emails every 2 minutes?
thnx
You might post here your Thunderbird Troubleshooting information, then we might can see if you are using the correct settings: At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information. Click the "Copy text to clipboard" button. Do not check the box "Include account names" Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.
Some servers refuse connections if they are contacted too frequently. If you don't know which change made it work, change just the time back to 2 min. and see if it fails. If you want instant notification of new mail, IMAP is more likely to provide that feature.
sfhowes said
Some servers refuse connections if they are contacted too frequently. If you don't know which change made it work, change just the time back to 2 min. and see if it fails. If you want instant notification of new mail, IMAP is more likely to provide that feature.
Thanks but it's not that. My server accepts connections every 2 minutes, it had been working perfectly with eM Clients or Outlook before that for years. I have my own domain and using IONOS as my mail provider.
I really don't understand why TB is not respecting my choice of getting POP emails every 2 minutes!!! Why is it so difficult. I receive all of my emails more than 10 minutes later! Really not acceptable.
Okulungisiwe ngu Joe King
FfTh202009 said
Thanks a lot for your help. Please find the requested information below:
Application Basics Name: Thunderbird Version: 78.2.2 Build ID: 20200908210243 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.2.2 OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account8:
INCOMING: account8, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account18:
INCOMING: account18, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account19:
INCOMING: account19, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account20:
INCOMING: account20, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account22:
INCOMING: account22, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account23:
INCOMING: account23, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.co.uk 1.1 true amazon@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
Chambers (UK)
1.0
true
chambers-en-GB@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Get/Send Button
6.0.4
true
{6e071e83-d8d6-8ca9-6129-eb8e8144596f}
Google
1.0
true
google@search.mozilla.org
Message Header Toolbar Customize
2.0.5
true
msghdrcustomize@hogi.sakura.ne.jp
Open Google Calendar
1.5
true
opengooglecalendar@glicer
Provider for Google Calendar
78.0.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
quicker quicksearch
2.2
true
quickersearch@opto.one
Send Later Button
2.0b2
true
sendlaterbutton@thunderbird-mail.de
Wikipedia (en)
1.0
true
wikipedia@search.mozilla.org
Provider for CalDAV & CardDAV
1.19
false
dav4tbsync@jobisoft.de
TbSync
2.16
false
tbsync@jobisoft.de
Security Software
Type: Name
Antivirus: Kaspersky Internet Security
Antispyware:
Firewall: Kaspersky Internet Security
FfTh202009 said
You might post here your Thunderbird Troubleshooting information, then we might can see if you are using the correct settings: At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information. Click the "Copy text to clipboard" button. Do not check the box "Include account names" Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.
THanks a lot for your help. Here is the information you requested:
Application Basics
Name: Thunderbird Version: 78.2.2 Build ID: 20200908210243 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.2.2 OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account8:
INCOMING: account8, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account18:
INCOMING: account18, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account19:
INCOMING: account19, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account20:
INCOMING: account20, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account22:
INCOMING: account22, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
account23:
INCOMING: account23, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.co.uk 1.1 true amazon@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
Chambers (UK)
1.0
true
chambers-en-GB@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Get/Send Button
6.0.4
true
{6e071e83-d8d6-8ca9-6129-eb8e8144596f}
Google
1.0
true
google@search.mozilla.org
Message Header Toolbar Customize
2.0.5
true
msghdrcustomize@hogi.sakura.ne.jp
Open Google Calendar
1.5
true
opengooglecalendar@glicer
Provider for Google Calendar
78.0.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
quicker quicksearch
2.2
true
quickersearch@opto.one
Send Later Button
2.0b2
true
sendlaterbutton@thunderbird-mail.de
Wikipedia (en)
1.0
true
wikipedia@search.mozilla.org
Provider for CalDAV & CardDAV
1.19
false
dav4tbsync@jobisoft.de
TbSync
2.16
false
tbsync@jobisoft.de
Security Software
Type: Name
Antivirus: Kaspersky Internet Security
Antispyware:
Firewall: Kaspersky Internet Security
On a computer that I have Kaspersky had asked me about new connection (after upgrade to tb 78). Can you try to turn it off (pause or even exit application) and check if this change something?
If not - can you try Gmail to set it to check every 13 minutes (instead of what is now) and rest of them every 2 or 3 minutes as you want and see if there is a difference (for a while at least)? Restart TB and wait...
Okulungisiwe ngu svlad2009
You might want to run in safe mode (Help/Restart with add-ons disables) to test if an add-on like Get/Send is interfering with mail checks.
svlad2009 said
On a computer that I have Kaspersky had asked me about new connection (after upgrade to tb 78). Can you try to turn it off (pause or even exit application) and check if this change something? If not - can you try Gmail to set it to check every 13 minutes (instead of what is now) and rest of them every 2 or 3 minutes as you want and see if there is a difference (for a while at least)? Restart TB and wait...
These were very good ideas, I never thought of doing that, but unfortunately, TB is still getting my email very late, about 10 minutes after I send my test emails. I also sent these test emails to an email in eM client and outlook and I'm getting them every 2 minutes as I configured it. It looks like TB is ignoring the setting that allows to check email every 2 minutes... so weird Thank you for your help
sfhowes said
You might want to run in safe mode (Help/Restart with add-ons disables) to test if an add-on like Get/Send is interfering with mail checks.
Thanks again for your help. Even when disabling all add-ons, TB still gets my email about every 10 minutes. As I replied to another helper above, it looks like TB is ignoring the setting that allows me to get my POP emails every 2 minutes which is really annoying. Why would TB do that? My servers can handle it, so it's not mozilla's choice to allow this or not. It works fine with em client and outlook (but I'd really prefer to use TB!!).