
Thunderbird profile "lost" after ZoneAlarm Uninstall and subsequent Windows Restart.
Got the following message upon trying to run Thunderbird after a ZoneAlarm Uninstall and subsequent Windows Restart: " .. Thunderbird profile cannot be loaded. It may be missing or inaccessible." Any ideas what happened, and is it recoverable? (There is a "... .default" folder in Thunderbird's "Profiles" folder.)
Okulungisiwe
All Replies (1)
Thunderbird doesn't look for profiles in the default location where profile folders are stored. Instead, it uses a profiles.ini file to keep track of the profiles it knows exist and where the corresponding profile folders are located. You're getting this error because Thunderbird cannot find the profile folder that profiles.ini is telling it to use. This could be because something bad happened to either the profile folder or to profiles.ini. I don't see how this could be related to what you said you did, but you may look at the contents of profiles.ini with a text editor in case there is something there that could shed some light on what happened.
Since you only seem to have a single profile, you may be able to fix the problem as follows:
- Quit Thunderbird if it's running.
- Take note of how the profile folder you have is named, because a new one will be created alongside it, and you'll need to differentiate between the two.
- Either delete profiles.ini, or rename it to something else, e.g. profiles.bak, if you want to keep it so you may try to figure what happened.
- Launch Thunderbird. Instead of looking for a profile folder that doesn't exist, it will create a new profiles.ini file with a new default profile and will let you proceed.
- You will be asked to set up a mail account, but you don't have to. You may cancel the account setup process and choose the option to Use Thunderbird without an email account when asked for confirmation.
- Choose Help > Troubleshooting Information from the menu bar.
- Click about:profiles in that page to open the About Profiles built-in Profile Manager.
- Create a New Profile, read the introductory text if this is new to you, then click Continue.
- Click Choose Folder and choose the profile folder you had there at the beginning.
- Name the profile however you want and click Done. You have now associated the profile folder with an actual profile that Thunderbird knows about.
- The new profile may have already been set as default. If not, use the Set as default button under it to make it so.
- Click Launch Profile under the new profile to start using it.