We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Just updated below with links

Not sure why the links are only active for one. Hopefully you can query those reports. However, I see you wanted BP. So here we go:

bp-bc4ce507-aa3c-444f-8bdd-7a8682140605 6/5/2014 5:34 PM bp-bbe3278b-bbb0-43fe-a5b0-bd7982140605 6/5/2014 4:11 PM bp-aae5911d-f0c8-42de-a87f-9d9822140605 6/5/2014 4:04 PM bp-6c4205d2-d756-49f0-b3bb-49bbd2140605 6/5/2014 9:05 AM bp-ba114eb2-64c4-4c08-817f-d30892140605 6/5/2014 9:05 AM

The majority of your crashes link to Flash being the issue minus one crash reports that had something to do with CSS (I didn't look into the code). Try disabling Hardware Acceleration.

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

If disabling HA in Flash doesn't work, you can also try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]

   (Windows 32bit) C:\Windows\System32\Macromed\Flash 
   (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash 

For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop.

Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the ProtectedMode=0 l line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode

Looking a little more into your crash report (the CSS one), it seems that Firefox is crashing on the nvd3dum.dll file which is a NVIDIA driver. You might want to check for updates to your graphics driver as well

• http://www.nvidia.com/Download/index.aspx?lang=en-us

I've tried all these; the solutions don't work. And I can't even view crash files right now because Firefox just stops working as soon as I open it.

Hold down the Shift key (On Mac the Options key) while starting Firefox to start in Safe Mode.

While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

See if there is still a problem.

Are you able to pull up your most recent crash reports whilst in Safe Mode? To get to Safe Mode, click the new 3 bar menu -> Help (?) -> Restart with add-ons disabled.

Once in Safe Mode, just go to your address bar and type about:crashes then copy the first 5 crash IDs that start with bp- into here to see if anything else is crashing Firefox.

Hardware acceleration is off in Firefox options; always has been. Crash reports aren't always generated, but here are most recent

bp-b3d873bc-2627-4e0a-894d-a45272140608 6/8/2014 2:07 PM bp-d93adee0-0207-478e-8bab-5d4532140610 6/7/2014 12:22 PM bp-16762a19-fae1-4dba-bb7a-9b6a82140610 6/7/2014 9:58 AM bp-4c1e595f-2133-4a3f-8a8a-24be72140610

I found this at http://forums.mozillazine.org/viewtopic.php?p=6579125

Hey Good News i have got the solution for it, i have also faced the same kind of problem i got really fed up with this finally i realised the error its "add-ons:{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.8" then i gone to C:\Program Files\Mozilla Firefox\extensions there i found folder 972ce4c6-7e08-4474-a285-3208198ce6fd i have removed or deleted that folder than surprisingly Firefox is working fine for me. Note : Before Deleting folder 972ce4c6-7e08-4474-a285-3208198ce6fd take a copy of it if any other problem occurs.

Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.10 Adobe PDF Plug-In For Firefox and Netscape 11.0.04

From your crash report;

Process Type plugin Shockwave Flash Version:13.0.0.214 Filename:NPSWF32_13_0_0_214.dll

Related Bugs

   902630 RESOLVED INCOMPLETE g1.globo.com hangs Flash plugin
   842077 RESOLVED WORKSFORME FireFox hangs when loading Flash and Flash crashes (FF18.0.2/ Win 7 / Flash 11.6.602.168)
   832633 UNCONFIRMED --- Silent Flash crash
   832451 RESOLVED INCOMPLETE Crashing when trying to print a Flash-based portion of a K12 lesson using Adobe Acrobat
   830786 UNCONFIRMED --- Flash freezes Firefox opening Facebook and other websites
   815987 NEW --- Flash video hang then plugin crash on Windows 7 screen rotate
   795729 RESOLVED WORKSFORME Flash hang in F_1152915508 with RealPlayer Browser Record Plugin extension
   789379 NEW --- Generic hang tracking: Flash hangs in/under F_1152915508 without specific steps to reproduce
   788423 REOPENED --- [adbe 3612667] Flash hang in F_1152915508 on dropbox.com

All the crash reports talk about your Flash.

I recommend that you remove ALL of them, then use the Full installer.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Hey everyone. Thanks for all your help. I actually figured out it was related to a lack of video memory and a problem with the memory slots on my motherboard. I replaced the graphics card and motherboard (the motherboard had a known issue where after a year or so, it started having RAM errors), and things seem to be fine again.